 | Top Tips: Extended
Service Hours Wondering how to extend your service hours?
Not got around to it yet? Either way, read on. We’re offering you some tips from the
frontline - practical help for the challenge ahead from those who’ve been there
before you.
Here are some ‘Top
Tips’ from services across the country, from an NHS Trust to a
Museum, who have already been through the experience themselves. These services
want to share some of the lessons they learned along the way to help make your journey go
smoothly.
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| Charter Mark 1st Phase
Winners - Regional guide to the 1st phase Charter Mark winners. 16
July 2001
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| Invest To Save Budget Round 4
- details of how to make an Expression of Interest for Round 4 of the ISB are now posted
on the H.M.Treasury web site. Around £60m is available for projects to be drawn
down in 2002-03. Expressions of Interest must be received by the ISB Secretariat by
29 June 2001. 30 May 2001
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| Charter Mark Advertising Campaign
- copy of the advertisement that appeared in national and local press. 3
April 2001
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| Open All Hours - Service Hours at
Times to suit. This report showcases examples of the government’s commitment to
extend service hours and make public services available at times to suit the customer.
Open All Hours was launched by Ian McCartney, at the Cabinet Office, on 15 March 2001. It
highlights achievements made across a wide range of public service providers such as NHS
Walk-in Centres, the United Kingdom Passport Agency and even the Royal Observatory in
Greenwich! [pdf format 500KB]
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| Let's Make it Accessible -
This booklet supports the Modernising Government commitment to providing services geared
to meeting the needs of all groups in the community. It offers good practice advice to
public sector information providers and policy makers at all levels and will help to
ensure that departments and agencies are aware of the requirements of the Disability
Discrimination Act 1995. 13 March 2001
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| Getting it Together - A Guide to Quality Schemes and the
Delivery of Public Services: comprehensive guidance on public sector policies and
quality schemes. This guidance follows on from the Guide to Quality Schemes and Best Value
and is intended to help all public sector organisations get to grips with the nature and
value of the main quality schemes (Charter Mark, EFQM Excellence Model, Investors in
people and ISO 9000). It explains the benefits to be gained from these schemes, how they
fit together and how they can help deliver Government policy on the ground. Practical
experience is illustrated through a range of examples taken from across the public sector.
Much of this experience is relevant across the board and not just those areas they have
been drawn from. 13 March 2001
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| The Future of Charter Mark – New
Consultation Exercise.
Over the last few months the Charter Mark policy team have been considering the future of
the scheme and what, if any, changes should be made. Issues and suggestions have been
brought together in a consultation paper. The Charter Mark team are keen to obtain as wide
a range of responses as possible. Your views would be most welcome. The consultation
document contains full information on how you can respond. 19 February 2001
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| Invest to Save Budget Conference
- 6 March 2001 - HM Treasury and the Cabinet Office, in association with Government IT,
are pleased to announce the first ISB Conference. This will be held at the Church
House Conference Centre, Westminster on Tuesday 6 March 2001. For further details
please contact James Petty on 0800 542 9590 or email: events@corporateteam.com. 19
February 2001
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| Charter Mark Awards Ceremony - 13
February 2001 - Highlights of this year's awards ceremony including the complete lists of
all winners and a photographic slide show of some of the winners. 14
February 2001
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| Let's Make it Accessible [rtf format]
- This booklet supports the Modernising Government commitment to providing services geared
to meeting the needs of all groups in the community. It offers good practice advice to
public sector information providers and policy makers at all levels and will help to
ensure that departments and agencies are aware of the requirements of the Disability
Discrimination Act 1995 (DDA). 2 February 2001
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| Alignment of Boundaries
- The Modernising Government White Paper states that over 100 different sets of regional
boundaries are used in England alone which make it difficult to deliver ‘joined
up’ public services. The government made a commitment to work to align geographical
boundaries and to review progress by 2002.
The Modernising Public Services Group has produced an interim review of progress, which is
presented in the form of a working document. We will update the document whenever we
receive new or additional information. 2 January 2001
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| Access Checklist - One of the key
Modernising Government commitments is to make it easier for people to get access to, and
help from, public services more easily. The Access Checklist was launched in March 2000
and was designed as a tool to help service providers review and improve their approach to
service delivery from a customer perspective. We have now developed the checklist further
to include links to other sites with additional
information and guidance. 2 January 2001
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| First Charter Mark winners of the 21st Century
- Complete list of Charter Mark winners for 2000. 11 December 2000
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| 2000 Primary School
Performance Tables 7 December 2000
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| Consultation Code of Practice - Minister for
the Cabinet Office, Mo Mowlam, today announced a new Code of practice on written
consultation. The Code sets new standards for consultation documents issued by the
government. It aims to increase the involvement of people and groups in public
consultations, minimising the burden it imposes on them, and giving them a proper time - a
standard minimum period of twelve weeks - to respond. 27 November
2000
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