A
Accessing Public Services Site
Accessing
Public Services Discussion Forum
Access
Checklist - Tips on improving access to your
services
Action Plan - measures to be delivered by
Service Action Teams
B
Best practice
(index page for best practice information)
Best
Practice Database
Better Government for
older people (archived
material)
Better
Quality Services
C
Charter Mark -
index page
Charter
Mark winners 2000
Charters published on
the Internet
Complaints -
index page
Complaints,
How to deal with
Consultation
- index page
Consumer
Focus for public services
Consultation
- Code of Practice
Consult
your users, How to
Correspondence
- Guidance for departments on handling of
Ministerial and other correspondence
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E
Environmental
Health Services, How to improve
Extended Public Service Availability
G
Getting it Together - A Guide to Quality Schemes
and the Delivery of Public Services
Good
Practice Database - A resource of good
practice examples in public service delivery
Good Practice
Guides - a library of guidance publications
for the public sector produced by the Cabinet
Office.
Good
Practice Links - links to sites that provide
good practice information.
I
Invest to Save Budget (external link)
Involving Users
- Improving the delivery of public services
L
Learning
Labs
Local
charter, How to draw up a
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M
Modernising
governments across the world
Modernising
Government News Index(archive material)
N
National
charter, How to draw up a
National Charters available on the web
P
The People's Panel
Performance
Information
Plain
Written Language - Top Tips
Principles of
public service delivery - the nine
principles of public service delivery
Public
Sector Benchmarking Service (external
link)
Public Sector Excellence Programme (external
link)
Public Servants of the year Awards (external
link)
Q
Quality Networks
Quality Networks Discussion Forum
Quality
Schemes, a guide to
Quality Schemes Taskforce Index Page
Quality
Schemes and Best Value, a Guide to (pdf 308K)
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R
Response
to the consultation exercise
S
School and
College Performance Tables
Service
Action Teams Action Plan - Measures to be
delivered by Service Action Teams
Service First
Six Service
Standards for Central Government (Whitehall
standards)
T
TNT
Modernising Government Partnership Award (external
link)
W
Whitehall
Standards
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