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| The Service First and Modernising Government programmes have now been completed. The information
held on this site is no longer being maintained but is
retained for archive purposes. To learn about reform of public services, you may find the following sites useful: Prime Minister’s Office of Public Service Reform Prime Minister’s Delivery Unit Civil Service Reform Charter Mark Website If you work in the public sector, you can access our good practice database and other useful information via the Public Sector Benchmarking Service. |
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- comprehensive guidance on public sector policies and quality
schemes. This guidance follows on from the Guide to Quality
Schemes and Best Value and is intended to help all public sector
organisations get to grips with the nature and value of the main
quality schemes (Charter Mark, EFQM Excellence Model, Investors
in people and ISO 9000). It explains the benefits to be gained
from these schemes, how they fit together and how they can help
deliver Government policy on the ground. Practical experience is
illustrated through a range of examples taken from across the
public sector. Much of this experience is relevant across the
board and not just those areas they have been drawn from.
