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People's Panel
 | Technical Report
This report covers the methods used to recruit the People's Panel by MORI on behalf of
the Cabinet Office. It describes each stage of the survey, providing details on sampling,
field materials, the recruitment process and response rates. Technical details are also
accompanied by a brief discussion of the issues involved, and any problems encountered
during the survey. (October 1998)
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| 1st year evaluation
report
Because the People's Panel is a new approach for central government,
we are committed to evaluating it annually, for at least the first three years of its
life. On 23 May, in answer to a Parliamentary Question, Ian
McCartney, Minister of State for the Cabinet Office, announced publication of the first
evaluation report. (23 May 2000)
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| Public
Participation
The Parliamentary Select Committee on Public Administration
is carrying out an inquiry into innovations in public participation. On 7 December
1999, Jonathan Rees, Director, Modernising Public Services Group and Ben Page, from MORI,
gave evidence on the People's Panel. The transcript of the session has been
published on the UK Parliament web site. (7 December 1999)
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| Do People's Panels
Represent the People?
Text of a speech given by Dr Cunningham, at a
Public Management and Policy Association lecture on 17 March 1999, explaining how the
People's Panel is an integral part in the process of Modernising Government
(17 March 1999)
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| Panels In
Practice - Conference Papers
from a seminar organised jointly by the Cabinet
Office, LGA and LGIU on Wednesday 9 December 1998. (9 December 1998)
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| Mar 2001 |
Human Genetics Commission
People's Panel research commissioned by the HGC found
broad support for the benefits offered by human genetic research,
but some misgivings about the regulation of such developments in the
future. The survey results are published as the Human Genetics
Commission continues to invite responses to its consultation paper
'Whose hands on your genes?', which asks for views from across the
UK on the future use of genetic information and what protections
should be put in place to prevent unfair discrimination or
exploitation in areas such as insurance, employment and police
forensic and medical databases.
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| Feb 2001 |
The
past 12 months
Over the past twelve months, the People's
Panel has been used to contribute to or inform quantitative surveys
carried out independently of it: the delivery of public services
through electronic channels; the ministerial public appointments
process; public transport in England; a proposed leaflet on
genetically modified (GM) food; and country-of-origin labelling of
food. (October 2001)
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| Sep 2000 |
People's
Panel: 5th Wave Research: Putting consumers at the heart of public
services
This wave of research looks at how satisfied people
are with public services and what people expect from them; perceptions
about how public services deal with complaints; public sector
employees’ attitudes towards their employers and how these differ
from the private sector; and what qualities people think providers of
public services need.
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| Sep 2000 |
People's
Panel: Attitudes to Public Services in Deprived Areas
This
report highlights the findings from a re-analysis of the data from the
first wave of the People’s Panel. MORI was commissioned by the
Social Exclusion Unit to examine the responses of respondents who
lived in deprived areas, to determine how they differed from those
living in other areas. the report
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| 22 Jun 00 |
Public Services and Ethnic Minorities
The Government is committed to providing public services that meet the needs of all.
This research project tells us what people from ethnic minority communities think of the
services they receive and shows how their opinions differ across and between different
ethnic minority groups. The information we get from this research will be used by
government to help improve services.
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| Apr 2000 |
Fourth Wave
Research - Open all hours
The Government is committed to making public services available 24
hours a day, seven days a week, where there is a demand. We asked the People's Panel which
out-of-hours services will people want access to; what sort of business will they use them
for; when will they want to be able to make contact; and how. We also used the 4th wave of
People's Panel research to find out how much the public understand about the Government's
Charter Mark award scheme, which is designed to help public services focus on users'
needs.
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| Apr 2000 |
Change
of address portal
By the end of 2001, people will be
able to tell all the government departments they have dealings with
of any change of address on-line, in one easy step. We assessed
people’s reactions to this proposal by inviting Panel members to
join workshops testing out the technology.
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| Jan 2000 |
Older People Have Their Say
What do older people think about public services? Are their concerns the same as the
rest of the general public? Do they have particular needs? What do they think about
IT? MORI and the Cabinet Office carried out a detailed analysis of the views and
attitudes of older people from first three waves of research carried out using the
People’s Panel.
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| Oct 99 |
Access Pages (previously known as
"Blue Pages")
Research was carried out to help the Cabinet Office
prepare a new directory that brings together information for the main government
helplines.
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| Oct 99 |
Listening to Women
The Women's Unit commissioned 24 focus groups using Panel members, as part of a
wider programme of consultation with women. The Listening to
Women report, Voices, was published on 6 October.
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| Jul 99 |
Third Wave
Research: Answer the phone
The third wave of results from the People's Panel look at: what
levels of service we expect from our public agencies, and where we'd like them to be;
where we live and the housing we live in; helping children to read; and gas safety.
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| Jul 99 |
School
Performance Tables
The Department for Education and Employment commissioned
six focus groups to investigate parents' attitudes towards value added information in
school performance tables.
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| Jul 99 |
Biosciences
The Office of Science and Technology used the People's Panel as part of public
consultation to examine attitudes towards the wider (including ethical) implications of
recent developments in the biosciences. [WORD]
[RTF]
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| Jul 99 |
Scottish
Executive
Scottish
Executive Central Research Unit
An analysis of the findings from the first and second wave research, showing
where Scottish responses differ from the national UK response.
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| Feb 99 |
Modernising Government
The Cabinet Office used the People's Panel to find out about practical problems people
face when they use public services.
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| Jan 99 |
Second Wave
Research: Panel Call For Public Services To Be More Responsive
The second wave of results from the People’s Panel cover attitudes
to a wide range of public services, with a particular focus on
transport, local democracy and complaints handling.
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| Oct 98 |
First Wave
Research: People's Panel up and running
The results from the first wave of research carried using the
People's Panel. |
If you would like more information about the
People’s Panel or are interested in using it to carry out your own research, please
contact,
James Airey Tel: 020 7276 3567
e-mail: jairey@cabinet-office.x.gsi.gov.uk
who is managing the Panel, at the Office of Public Service Reform,
Room 404, 4th Floor, 53 Parliament Street, London SW1A 2NG (Fax: 020 7276 3530).
© Crown copyright
The results from the People's Panel research may be reproduced free of charge in any
format without requiring specific permission. This is subject to the material not
being used in a derogatory manner or in a misleading context. The source of the
material must be acknowledged as Crown copyright and the title of the document must be
included when being reproduced as part of another publication or service.
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