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USER'S EXPECTATIONS SURROUNDING SERVICE STANDARDS


All of the findings are based on interviews with 1,003 recruited panel members who were interviewed in April 1999. This was the third wave of the Peoples Panel research.

You can view these results, in full or in summary, in several formats.

Full report:

MS Word 6 (549kb)
Rich Text Format (3134kb)
PDF Format (67kb) pdf.gif (228 bytes)(see below)

Summary of results:

MS Word 6 (22kb)
Rich Text Format (40kb)
PDF Format (8kb) pdf.gif (228 bytes)

 
 
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