Service First: Charter Mark

This information is being maintained for archive/historical purposes.
It will not be updated.
Please see http://archive.cabinet-office.gov.uk for details.

The Service First and Modernising Government programmes have now been completed. The information held on this site is no longer being maintained but is retained for archive purposes.

To learn about reform of public services, you may find the following sites useful:

Prime Minister’s Office of Public Service Reform
Prime Minister’s Delivery Unit
Civil Service Reform
Charter Mark Website

If you work in the public sector, you can access our good practice database and other useful information via the Public Sector Benchmarking Service.

Welcome to the Charter Mark web pages

Charter Mark

You will be redirected in 5 seconds to the new Charter Mark web site otherwise click the refresh button if you don't want to.

Information for Potential Applicants

	Seminars and workshops - A new programme of free workshops and seminars for the 2002 scheme.
	The Charter Mark Guide for Applicants 2002 [1274KB]- this guide explains how to put together and make an application, it also answers the majority of questions you may have.
	What is Charter Mark?
	How does Charter Mark help you?
	Who can apply?
	What are the judges looking for?
	Self Assessment
	Q & A
	Fee structure
	To register your intention to apply click here for details
	Contact us

Online Publications

	1st Phase Winners The first phase of 2001 Charter Mark winners listed by region
	First Charter Mark Winners of the 21st Century - list of Charter Mark winners for the 2000 scheme.
	1999 Charter Mark Winners - list of Charter Mark winners for the 1999 scheme.
	1998 Charter Mark winners - list of Charter Mark winners for the 1998 scheme.
	Communications Guide [920KB]- The purpose of this guide is to help Charter Mark winners generate publicity, both to celebrate your achievement and increase your knowledge about Charter Mark.
	Charter Mark Logo Style Guide

Links to other Charter Mark / Quality related pages

	Charter Mark Advertising Campaign
	Getting it Together - A Guide to Quality Schemes and the Delivery of Public Services comprehensive guidance on public sector policies and quality schemes. This guidance follows on from the Guide to Quality Schemes and Best Value and is intended to help all public sector organisations get to grips with the nature and value of the main quality schemes (Charter Mark, EFQM Excellence Model, Investors in people and ISO 9000). [PDF version 590KB]
	A guide to quality schemes for the public sector explains the main quality schemes/tools used in the public sector, how they can be used and work together to improve service delivery.
	Northern Ireland Service First Unit www.ni-charter.gov.uk
	Click here for ideas for service improvement introduced by Charter Mark winners and other services
	How Charter Mark fits with other schemes
	Modernising Government News
	Modernising Government White Paper
	Beacon organisations in Central Government

News Releases

	Putting Customers First - First Charter Mark Winners of the 21st Century
	New Millennium heralds record year for Charter Mark
	Charter Mark Awards 1999

Charter Mark Awards Ceremony - Tuesday 13 February 2001

	Case Studies selected from the most recent Charter Mark winners
	Charter Mark Winners 2000 - This holders directory lists those organisations which have won a Charter Mark, and highlights some examples of best practice and excellent service they provide.
	Charter Mark holders directory [pdf format 655KB] - is a reference guide, with contact details, of all current Charter Mark holders over the past three years (1998-2000)
	Modernising Government News February 2001 - Charter Mark Awards Ceremony edition - Includes feature articles on the Charter Mark Awards Ceremony.

Service First Home page

Last updated: October 2001