Cabinet Office

 
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Please see http://archive.cabinet-office.gov.uk for details.
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National Charters

We have collated a list of national charters from across the public sector. You can search for a specific charter by choosing the correct heading below according to the subject area. Once you have found the charter you are interested in, click on the title to be guided through to further information on the specific publication and, where they are available online, a link through to the document itself.

 

Benefits / Allowances
Business
Culture / Media
Education
Employment
Environment, Agriculture, Fisheries and Food Safety
Health
Housing
Law / Legal
Tax, VAT and National Insurance
Transport
Travel / Immigration

For guidance on how to write a charter click on the following  links which will take you through to the relevant publications  :

How to draw up a local charter
How to draw up a national charter 

 

Published by Name of charter Parent department
Benefits /  Allowances
Benefits Agency Caring For The Carer Department of Social Security
Benefits Agency Charter Standard Statement For People With Disabilities Department of Social Security
Benefits Agency Benefits Agency Charter Standards Statement Department of Social Security
Benefits Agency Useful Contacts and Leaflets For Employers Department of Social Security
Child Support Agency Child Support Agency Charter Department of Social Security
Child Support Agency - Northern Ireland Child Support Agency Charter Northern Ireland Executive / Department for Social Development
Social Security Agency - Northern Ireland Customer Charter Northern Ireland Executive / Department for Social Development
War Pensions Agency Charter Standard Statement Department of Social Security
Business
Benefits Agency Useful Contacts and Leaflets For Employers Department of Social Security
Companies House What Can You Expect From Companies House Department of Trade and Industry
Employment Appeal Tribunal  Charter Standard Statement Department of Trade and Industry
Employment Tribunals Service  Standards Of Service For Tribunals Department of Trade and Industry
Health and Safety Executive Working With Employers 1998/99 Edition Department of the Environment, Transport and Regions
Insolvency Service The Insolvency Service Charter Department of Trade and Industry
National Insurance Contributions Office Employers Charter Inland Revenue
The Patent Office Patent Office Charter Department of Trade and Industry
Culture / Media
BBC BBC Statement Of Promises To Viewers And Listeners 1999/2000 Department of Culture and Media Studies
Environment and Heritage Service - Northern Ireland Statement Of Charter Standards Northern Ireland Executive / Department of Environment
National Lottery Charities Board Applicants Charter Department of Culture and Media Studies
Royal Commission On The Historical Monuments of England  Serving Our Public Department of Culture and Media Studies
Royal Commission On Historical Manuscripts  Charter Standard Statement Department of Culture and Media Studies
The Royal Parks Visitors Charter Department of Culture and Media Studies
The Science Museum Customer Charter For Science Museum  Department of Culture and Media Studies
Sir John Soane's Museum Services For The Public Department of Culture and Media Studies

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Education
Department for Education and Employment Charter For Further Education Department for Education and Employment
Department for Education and Employment Charter For Higher Education Department for Education and Employment
Department for Education and Employment Parent's Charter (Special Needs) Department for Education and Employment
Department of Education - Northern Ireland Parent's Charter Northern Ireland Executive / Department of Education
Department of Higher & Further Education, Training & Employment  - Northern Ireland The Charter For Further Education In Northern Ireland Northern Ireland Executive / Department of Higher & Further Education, Training & Employment
Training And Employment Agency - Northern Ireland Improving Service Northern Ireland Executive / Department of Higher & Further Education, Training & Employment  
Training And Employment Agency - Northern Ireland Training & Employment Agency Charter Northern Ireland Executive / Department of Higher & Further Education, Training & Employment  

Employment
Employment Service Jobseeker's Charter 2000 Department for Education and Employment
Employment Tribunals Service Employment Tribunals Charter Department of Trade and Industry
Employment Tribunals Service Standards Of Service For Tribunals Department of Trade and Industry
Employment Appeal Tribunal  Charter Standard Statement Department of Trade and Industry
National Insurance Contributions Office Employers Charter Inland Revenue
Training And Employment Agency - Northern Ireland Improving Service Northern Ireland Executive / Department of Higher & Further Education, Training & Employment  
Training And Employment Agency - Northern Ireland Training & Employment Agency Charter Northern Ireland Executive / Department of Higher & Further Education, Training & Employment  
Environment, Agriculture, Fisheries and Food Safety
British Waterways Caring For Britains Waterways Department of Environment, Transport and Regions
The Centre For Environment, Fisheries & Aquaculture Science The CEFAS Charter Ministry of Agriculture, Fisheries and Food
Department for Agriculture & Rural Development - Northern Ireland Customer Charter For Forest Service Northern Ireland Executive / Department for Agriculture & Rural Development 
Department for Agriculture & Rural Development - Northern Ireland Our Service Standards Northern Ireland Executive / Department for Agriculture & Rural Development
English Nature English Nature's Charter Department of Environment, Transport and Regions
Environment Agency Customer Charter - A Guide To Our Services And Standards Department of Environment, Transport and Regions
Environment and Heritage Service - Northern Ireland Statement Of Charter Standards Northern Ireland Executive / Department of Environment
Farming & Rural Conservation Agency The F.R.C.A Dairy Hygiene Inspectorate Ministry of Agriculture, Fisheries and Food
Horticultural Marketing Inspectorate Code Of Practice  & Citizens Charter Ministry of Agriculture, Fisheries and Food
Meat and Livestock Commission Citizen's Charter Ministry of Agriculture, Fisheries and Food
Meat Hygiene Service Appeals Procedure & Customer Service Standards Ministry of Agriculture, Fisheries and Food
Ministry of Agriculture, Fisheries and Food Agricultural Dwelling House Advisory Committees Ministry of Agriculture, Fisheries and Food
Ministry of Agriculture, Fisheries and Food Central Science Laboratory - A Statement Of Our Standards & Quality Of Service Ministry of Agriculture, Fisheries and Food
Ministry of Agriculture, Fisheries and Food Commitment To Service Ministry of Agriculture, Fisheries and Food
Ministry of Agriculture, Fisheries and Food Egg Marketing Directorate Ministry of Agriculture, Fisheries and Food
Ministry of Agriculture, Fisheries and Food Pesticides Safety Directorate - Our Charter And Statement Of Service Standards Ministry of Agriculture, Fisheries and Food
Ministry of Agriculture, Fisheries and Food The Plant Health & Seeds Inspectorate & You Ministry of Agriculture, Fisheries and Food
Ministry of Agriculture, Fisheries and Food Plant Variety Rights Office & Seeds Division Ministry of Agriculture, Fisheries and Food
Ministry of Agriculture, Fisheries and Food & National Assembly for Wales Agriculture Department The Fish Health Inspectorate & You Ministry of Agriculture, Fisheries and Food & The Welsh Office
Rivers Agency - Northern Ireland Charter Standard Statement Northern Ireland Executive / Department of Agriculture & Rural Development 
Sea Fish Industry Authority Code of Practice Ministry of Agriculture, Fisheries and Food
UK Register Of Organic Food Standards Citizen's Charter Code Of Practice Ministry of Agriculture, Fisheries and Food
Water Service - Northern Ireland Charter Standard Statement Northern Ireland Executive / Department for Regional Development
Health
Health and Safety Executive The Health And Safety Executive And You Department of Environment, Transport and Regions
Maternity Services The Patients Charter Department of Health
Medicines Control Agency Customer Service Charter Department of Health
Medical Devices Agency Code Of Practice Department of Health
National Blood Service The Patients Charter - Blood Donors Department of Health
National Health Service The Patients Charter - Services For Children & Young People Department of Health
National Health Service The Patients Charter - Mental Health Services Department of Health
National Health Service The Patients Charter & You - A Charter For England Department of Health
Health & Personal Social Services - Northern Ireland   Charter For Patients & Clients Northern Ireland Executive / Health & Personal Social Services 
Health & Personal Social Services - Northern Ireland   Charter Standards For Maternity Services Northern Ireland Executive / Health & Personal Social Services 
Health & Personal Social Services - Northern Ireland   Mental Health Services Charter Northern Ireland Executive / Health & Personal Social Services 
Health & Personal Social Services - Northern Ireland   Services For Children & Young People Northern Ireland Executive / Health & Personal Social Services 

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Housing
Department of Environment, Transport and Regions Council Tenants Charter Department of Environment, Transport and Regions
Department of Environment, Transport and Regions / Welsh assembly Rent A Room - Letting A Room In Your Home Department of Environment, Transport and Regions / Welsh assembly
Department of Environment, Transport and Regions / Welsh assembly A Better Deal For Tenants - Your Right To Repair Department of Environment, Transport and Regions / Welsh assembly
Department of Environment, Transport and Regions / Welsh assembly A Better Deal For Tenants - Your New Right To Compensation For Improvements Department of Environment, Transport and Regions / Welsh assembly
Department of Environment, Transport and Regions / Welsh assembly Planning Charter Standards Department of Environment, Transport and Regions / Welsh assembly and The National Planning Forum
The Housing Corporation How To Make A Complaint Department of Environment, Transport and Regions
The Housing Corporation Assured Periodic Tenants Living In Special Needs Housing provided By Registered Social Landlords Department of Environment, Transport and Regions
HM Land Registry Customer Service - Statement Of Service Standards Lord Chancellors Department
Independent Housing How Can The Ombudsman Help Me Department of Environment, Transport and Regions
Northern Ireland Housing Executive Tenant's Charter

Northern Ireland Executive / Department for Social Development
Law / Legal
Court Service Courts' Charter Lord Chancellors Department
Employment Appeal Tribunal Charter Standard Statement Department of Trade and Industry
Employment Tribunals Service Employment tribunals Charter Department of Trade and Industry
Employment Tribunals Service Standards Of Service For Tribunals Department of Trade and Industry
Home Office The Victim's Charter Home Office
H.M. Land Registry Customer Service - Statement Of Service Standards Lord Chancellors Department
Northern Ireland Courts Service Courts Charter For Northern Ireland Northern Ireland Office
Northern Ireland Prison Service Statement Of Charter Standards For Visitors Northern Ireland Office
Royal Ulster Constabulary Royal Ulster Constabulary Charter Northern Ireland Office

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Tax, VAT and National Insurance
Inland Revenue Charter For Inland Revenue Taxpayers Inland Revenue
Inland Revenue Code Of Practice - Information And Advice Inland Revenue
Inland Revenue Code Of Practice - Mistakes By The Inland Revenue Inland Revenue
Inland Revenue You And The Inland Revenue - Tax, Collection and Accounts Inland Revenue
Inland Revenue - The Stamp Office If Things Go Wrong - Complaints And Lost Documents Inland Revenue
Inland Revenue - The Stamp Office The Stamp Office Customer Promise and Service Information Inland Revenue
National Insurance Contributions Office Charter For National Insurance Inland Revenue
National Insurance Contributions Office

Employers Charter

 Inland Revenue
Northern Ireland - Rate Collection Agency Rate Collection Agency - Customer Charter Statement Northern Ireland Executive / Department of Finance and Personnel
The Revenue Commissioners Code Of Practice - For The delivery Of Services To Customers Of The Revenue Commissioners Inland Revenue
Transport
Department Of Environment - Northern Ireland Road Services Charter Northern Ireland Executive / Department Of Environment
Driver and Vehicle Licensing Agency Customer Service Guide Department of Environment, Transport and Regions
Driver And Vehicle Licensing Agency  - Northern Ireland Statement Of Charter Standards Northern Ireland Executive / Department of Environment
Driver And Vehicle Testing Agency - Northern Ireland Customer Charter And Code Of Practice Northern Ireland Executive / Department of Environment
Driving Standards Agency Service Standards - Customer Charter Department of Environment, Transport and Regions
Driving Standards Agency Service Standards - If Things Go Wrong (Complaints) Department of Environment, Transport and Regions
The Highways Agency Road User's Charter Department of Environment, Transport and Regions
London Transport Buses The London Bus Passenger's Charter Department of Environment, Transport and Regions
London Underground Ltd London Underground's Customer Charter : The Best Possible Service Department of Environment, Transport and Regions
Maritime and Coastguard Agency MCA Charter - Service Standard Department of Environment, Transport and Regions
Traffic Area Network Unit Code Of Practice Department of Environment, Transport and Regions
Ulsterbus / Northern Ireland Railways / Citybus Translink Passengers Charter Northern Ireland Executive / Department for Regional Development
Vehicle Certification Agency Customer Charter And Code Of Practice Department of Environment, Transport and Regions
Vehicle Inspectorate The Service We Give You Department of Environment, Transport and Regions
Travel / Immigration
H.M. Customs & Excise H.M. Customs & Excise Charter H.M. Customs & Excise
H.M. Customs & Excise Traveler's Charter H.M. Customs & Excise
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