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Contents
Next page
Previous page
Ministerial Foreword
Section one: Introduction
Background
Getting it together
Quality schemes in profile
Excellence Model
Charter Mark
Investors in People
ISO 9000
Better Quality Services
You decide
Section two: Quality schemes
Quality schemes in detail
EFQM Excellence Model
Charter Mark
Investors in People
ISO 9000
How schemes fit together
Critical links
Detailed links
Section three: Quality schemes helping in the delivery of public services
Quality schemes make a difference
Education
Raising standards
Quality schemes helping to meet education sector priorities
Health
Quality in the new National Health Service
A quality strategy for Social Care
Quality schemes helping to meet health sector priorities
Section four: Policy into action - case studies
Benefits Agency, Wearside District
Cirencester College, Cirencester, Gloucestershire
Court Service Change Programme
Dormers Wells High School
Down Lisburn Health and Social Services Trust, Northern Ireland - Elderly Persons Resource Centres
Employment Service in Wales
Foxdenton School, Oldham
Greater Manchester Ambulance Service NHS Trust
Harlow College, Essex
Inland Revenue Accounts Office, Cumbernauld
Malvin’s Close First School, Blyth, Northumberland
Salford Royal Hospitals NHS Trust
South Tees Acute Hospitals NHS Trust
South Tyneside District Hospital, Department of Women’s Services
The Archbishop Lanfranc School
Wakefield and Pontefract Community Health NHS Trust
Section five: Annexes
Annex A - Other useful quality tools
Annex B - Quality Schemes Task Force
Annex C - Other references
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