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Joining Up:
Government Strategy
Joined up working is central to the Government’s reform programme for
public services. It was a key element in the first phase of the reform
programme and the vision of responsive public services set out in the
Modernising Government White paper. This recognised that people had
rightly grown impatient about barriers to good, convenient service that
stemmed simply from the way the Government was organised. The following
key reports were published during this first phase:
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Modernising
Government White Paper – This White Paper was published
in March 1999, setting out the Government's vision for modernising
public services by focusing on five key commitments: |
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Policy making:
we will be forward looking in developing policies to deliver
results that matter, not simply reacting to short-term pressures. |
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Responsive
public services: we will deliver public services to meet
the needs of citizens, not the convenience of service providers. |
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Quality public
services: we will deliver efficient, high quality public
services and will not tolerate mediocrity. |
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Information age
government: we will use new technology to meet the needs of
citizens and business, and not trail behind technological developments |
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Public service:
we will value public service, not denigrate it. |
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Modernising
Government Action Plan - The White Paper said the Government would
set milestones to chart the programme's course and success criteria so
that the users of public services could judge whether it was working.
The Action Plan table sets out all the commitments that Government
have made in the White Paper and action towards meeting them. |
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Wiring
it Up - In January 2000, the Performance and Innovation Unit
published "Wiring
it Up", a report on accountability and incentives for
Joined-Up Government. The report sets out a vision and strategy for
improved cross-cutting policy making and service delivery for the 21st
century. The report recommended action in a number of key areas
including using the centre to lead the drive for more effective
cross-cutting approaches wherever they are needed. The report
recognised that there was no simple or standard answer: solutions in
any particular case had to be tailor made. |
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Wiring
It Up - A Progress Report To The Prime Minister
charts progress made on implementation of the Wiring It Up report up
to summer 2001. Following the General Election the Prime Minister made
a number of major changes to the machinery of government. These are
described in the introduction to the report (Pages 3-4). They
include new arrangements designed to strengthen the capacity of Number
10 and the Cabinet Office to support the Prime Minister and his
Cabinet colleagues in delivering the Government’s priorities. |
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Reaching
Out: The Role of Central Government at Regional and Local Level
– This Performance and Innovation Unit report published in February
2000, ascertained how central Government can provide better and more
efficient delivery of policy and services to people and organisations
at local and regional level. The report concluded that there was a
need for strengthened and higher profile Government Offices in the
regions covering all Government policies affecting local areas, with
more discretion on how to achieve results – but more clearly
accountable for delivery of cross-cutting outcomes. |
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Electronic
Services for the 21st Century – The Electronic Services for the
21st Century’ report was published by the Performance and Innovation
Unit in September 2000 and recommended the government should take
steps to ensure that those who are unable or unwilling to use
electronic channels themselves can still benefit from electronic
service delivery. It also recommended that electronic service delivery
should be used to join up service provision across departmental
boundaries, to break down silo-based delivery networks and to allow
citizens to interact with government whenever they choose, whether at
home, at work or on the move. |
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