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	Let's make it accessible
	Let’s make it accessible has been written to help you and your colleagues develop a strategy to meet the needs of your disabled customers. We hope that it will encourage the adoption of good practice across the public sector and will promote a more uniform standard of service of which we can all be proud. It is also available as in PDF format [1300kb] and plain text [200kb] Contents Improving customer service Let’s make it accessible The Disability Discrimination Act People who need information in alternative formats Language issues Accessible formats Categories of information Information which should be given priority Developing a strategy to help you Checklist Typesize and legibility Case studies Comparative costs and turn-around times Useful sources of advice Useful websites
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