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 Results from the People's Panel

Issue No 7 - September 2000

Putting consumers at the heart of public services

This wave of research looks at how satisfied people are with public services and what people expect from them; perceptions about how public services deal with complaints; public sector employees' attitudes towards their employers and how these differ from the private sector; and what qualities people think providers of public services need.

Summary of Results
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Full report
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Topline results
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Press Release

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Updated: October 2000