Cabinet Office

 

This information is being maintained for archive/historical purposes. 
It will not be updated.
Please see http://archive.cabinet-office.gov.uk for details.
The Service First and Modernising Government programmes have now been completed. The information held on this site is no longer being maintained but is retained for archive purposes.

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National Charters - Further Information


Employment Service (Department for Education and Employment) : Jobseeker's Charter 2000

Revised   1999
Coverage   GB
Further Information Available Online

Employment Tribunals Service (Department of Trade and Industry) : Employment Tribunals Charter

Revised   1998
Coverage   UK
Contact Details   0114 259 7444
Further Information Review due end 2000

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British Waterways (Department of Environment, Transport and Regions) : Caring For Britain's Waterways

Revised  December 1996
Coverage   England
Contact Details   01923 201120

The Centre For Environment, Fisheries & Aquaculture Science (Ministry of Agriculture, Fisheries and Food) : The CEFAS Charter

Revised 1999
Coverage England and Wales
Contact Details   01502 562244 or email

Department for Agriculture & Rural Development (Northern Ireland Executive / Department for Agriculture & Rural Development) : Customer Charter For Forest Service

Revised  April 1998
Coverage  Northern Ireland
Contact Details  028 90 524480
Further Information Available Online

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Department for Agriculture & Rural Development (Northern Ireland Executive / Department for Agriculture & Rural Development) : Our Service Standards

Revised  1995
Coverage  Northern Ireland
Contact Details  028 90 524999 or email

English Nature (Department of Environment, Transport and Regions) : English Nature's Charter

Revised  1995
Coverage  England
Contact Details  National Office : 01733 340345

Environment Agency (Department of Environment, Transport and Regions) : Customer Charter - A Guide To Our Services And Standards

Coverage  England
Contact Details  01454 624400

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Farming & Rural Conservation Agency (Ministry of Agriculture, Fisheries and Food) : The F.R.C.A Dairy Hygiene Inspectorate

Revised  2000
Coverage  England and Wales
Contact Details  01823 352933 (ext 236)

Horticultural Marketing Inspectorate (Ministry of Agriculture, Fisheries and Food) : Code Of Practice & Citizens Charter

Revised  1999
Coverage  England and Wales
Contact Details  020 7238 1036
Further Information Available Online

Meat and Livestock Commission (Ministry of Agriculture, Fisheries and Food) : Citizen's Charter

Revised  1997
Coverage  GB
Contact Details  01908 844220

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Meat Hygiene Service (Ministry of Agriculture, Fisheries and Food) : Appeals Procedure & Customer Service Standards

Revised  1999
Coverage  GB
Contact Details  01904 455500

Ministry of Agriculture, Fisheries and Food : Agricultural Dwelling House Advisory Committees

Revised  1995
Coverage  England
Contact Details  020 7238 5755

Ministry of Agriculture, Fisheries and Food : Central Science Laboratory - A Statement Of Our Standards & Quality Of Service

Revised  1999
Coverage  GB
Contact Details  01904 462000 or email

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Ministry of Agriculture, Fisheries and Food : Commitment To Service

Revised  2000
Coverage  England
Contact Details  01609 773751 or email

Ministry of Agriculture, Fisheries and Food : Egg Marketing Directorate

Revised  1999
Coverage  England and Wales
Contact Details  01223 456717

Ministry of Agriculture, Fisheries and Food : Pesticides Safety Directorate - Our Charter And Statement Of Service Standards

Revised  1999
Coverage  GB
Contact Details  01904 455705
Further Information Available Online

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Ministry of Agriculture, Fisheries and Food : The Plant Health & Seeds Inspectorate & You

Revised  1999
Coverage  England & Wales
Contact Details  01904 455500

 

Ministry of Agriculture, Fisheries and Food : Plant Variety Rights Office & Seeds Division
Revised  November 1999
Coverage  UK
Contact Details  01223 277151 or email

Ministry of Agriculture, Fisheries and Food & National Assembly for Wales Agriculture Department : The Fish Health Inspectorate & You

Revised  2000
Coverage  England & Wales
Contact Details  01305 206673 / 4

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Rivers Agency (Northern Ireland Executive / Department of Agriculture & Rural Development) : Charter Standard Statement

Revised  1996
Coverage  Northern Ireland
Contact Details  028 90 253355

Sea Fish Industry Authority (Ministry of Agriculture, Fisheries and Food) : Code of Practice

Revised  1996
Coverage  UK
Contact Details  0131 558 3331

UK Register Of Organic Food Standards (Ministry of Agriculture, Fisheries and Food) :Citizen's Charter Code Of Practice

Revised  1997
Coverage  UK
Contact Details  020 7 238 6004

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Water Service (Northern Ireland Executive / Department for Regional Development) : Charter Standard Statement
Revised  April 1996
Coverage  Northern Ireland
Contact Details  0345 440088
Further Information Available Online

Health and Safety Executive (Department of Environment, Transport and Regions) : The Health And Safety Executive And You

Revised  March 1998
Coverage  GB
Contact Details  0870 154 5500

Maternity Services (Department of Health) : The Patients Charter

Revised  September 1996
Coverage  England
Contact Details  0800 555777

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Medicines Control Agency (Department of Health) : Customer Service Charter
Coverage  UK
Contact Details  071 273 0352
Further Information  

Medical Devices Agency (Department of Health) : Code Of Practice

Revised  August 1997
Coverage  UK
Contact Details  020 7972 8133

National Blood Service (Department of Health) : The Patients Charter - Blood Donors

Revised  November 1995
Coverage  England
Contact Details  0800 555777
Further Information Due to be revised 2001

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National Health Service (Department of Health) : The Patients Charter - Services For Children & Young People

Revised  April 1996
Coverage  England
Contact Details  0800 555777
Further Information Due to be revised 2001

National Health Service (Department of Health) : The Patients Charter - Mental Health Services

Revised  January 1997
Coverage  England
Contact Details  0800 555777
Further Information Due to be revised 2001

National Health Service (Department of Health) : The Patients Charter & You - A Charter For England

Revised  November 1996
Coverage  England
Contact Details  0800 555777
Further Information Due to be revised 2001

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Health & Personal Social Services (Northern Ireland Executive / Health & Personal Social Services) : Charter For Patients & Clients

Revised  March 1992
Coverage  Northern Ireland
Contact Details  028 90 650111 (ext 282)
Further Information Being revised

Health & Personal Social Services (Northern Ireland Executive / Health & Personal Social Services) : Charter Standards For Maternity Services

Revised  September 1996
Coverage  Northern Ireland
Contact Details  028 90 524998

Health & Personal Social Services (Northern Ireland Executive / Health & Personal Social Services) : Mental Health Services Charter

Revised  February 1998
Coverage  Northern Ireland
Contact Details  028 90 524998

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Health & Personal Social Services (Northern Ireland Executive / Health & Personal Social Services) : Services For Children & Young People

Revised  March 1997
Coverage  Northern Ireland
Contact Details  028 90 524998

Department of Environment, Transport and Regions : Council Tenants Charter

Coverage  England
Contact Details  0870 122 6236
Further Information Available Online

Department of Environment, Transport and Regions / Welsh Assembly : Rent A Room - Letting A Room In Your Home

Revised  December 1992
Coverage  England & Wales
Contact Details  0870 122 6236 or email

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Department of Environment, Transport and Regions / Welsh Assembly : A Better Deal For Tenants - Your Right To Repair

Revised  1997
Coverage  England & Wales
Contact Details  0870 122 6236 or email

Department of Environment, Transport and Regions / Welsh Assembly : A Better Deal For Tenants - Your New Right To Compensation For Improvements

Revised  February 1995
Coverage  England & Wales
Contact Details  0870 122 6236 or email

Department of Environment, Transport and Regions / Welsh assembly and The National Planning Forum : Planning Charter Standards

Revised  April 1994
Coverage  England & Wales

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The Housing Corporation (Department of Environment, Transport and Regions) : How To Make A Complaint

Revised  August 1997
Coverage  England
Contact Details  020 7393 2000

The Housing Corporation (Department of Environment, Transport and Regions) : Assured Periodic Tenants Living In Special Needs Housing provided By Registered Social Landlords

Revised  1997
Coverage  England
Contact Details  020 7393 2000

HM Land Registry (Lord Chancellors Department) : Customer Service - Statement Of Service Standards

Revised  April 1996
Coverage  GB
Contact Details  020 7917 8888

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Independent Housing (Department of Environment, Transport and Regions) :How Can The Ombudsman Help Me

Coverage  England
Contact Details  020 7836 3630

Department for Social Development (Northern Ireland Executive) : Tenant's Charter

Revised  September 1999
Coverage  Northern Ireland
Contact Details  028 90 240588 or email
Further Information Available Online
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