Overall
does your charter follow the principles set out in this guide?
Annex B Local Charter contacts
Over 10,000 service providers have already produced a local charter.
Some of these have offered to share their experiences and expertise.
Local authorities
Belfast City Council
Alan McFerran
Head of Building Control
Health and Environmental Services Department
City Hall
Belfast BT1 5GS
Phone: 01232 320202.
Fax: 01232 438805.
Cambridgeshire County Council
Julian Bowrey
Policy Team
Shire Hall
Castle Hill
Cambridge CB3 0AP
Phone: 01223 717225.
Fax: 01223 717657.
East Hertfordshire District Council
Alison Lock
Public Relations Manager
Wallfields
Pegs Lane
Hertford SG13 8EQ
Phone: 01279 655261 ext. 449.
Fax: 01992 505710.
Gloucestershire County Council
Ian Macadie
Service Development Manager
Corporate Services Department
Shire Hall
Gloucestershire GL1 2TG
Phone: 01452 425069.
Fax: 01452 426958.
Hertfordshire County Council
Seth Brook
Head of Communications
Environment Department
County Hall
Hertford SG13 8DN
Phone: 01992 588600.
Fax: 01992 555202.
Kent County Council
Arts & Libraries
Barbara Jennings
Senior Policy and Communication Officer
Springfield
Maidstone
Kent ME14 2LH
Phone: 01622 671411.
Fax: 01622 690897.
Leicester City Council
John London
Management Consultant
New Walk Centre
Welford Place
Leicester LE1 6ZG
Phone: 0116 2549922.
Fax: 0116 2553809.
Northamptonshire County Council
Rosemary Luxford
Quality Assurance Manager
Environment Directorate
PO Box 163
County Hall
Northampton NN1 1AX
Phone: 01604 237075.
Fax: 01604 237675.
Peterborough City Council
Matthew Cross
Head of Policy
Town Hall
Peterborough PE1 1PJ
Phone: 01733 452531.
Fax: 01733 452537.
Royal Borough of Windsor and Maidenhead
Michael Coughlin
Director of Leisure & Cultural Services
4th Floor Berkshire House
Queen Street
Maidenhead
Berks SL6 1NF
Phone: 01628 796443.
Fax: 01628 796121.
Suffolk County Council
Tamasin Davies
St Paul’s House
Rope Walk
Ipswich
Suffolk IP4 1LH
Phone: 01473 583409.
Fax: 01473 583402.
Waltham Forest Council
Devora Wolfson
Principal Planning & Service
Development Manager
Social Services Department
313 Billet Road
Walthamstow
London E17 5PX
Phone: 020 8531 3221.
Fax: 020 8503 3521.
Wandsworth Borough Council
Lance Garrett
Director of Leisure & Amenity Services
Leisure & Amenity Services Department
The Town Hall
Wandsworth High Street
London SW18 2PU
Phone: 020 8871 6353.
Fax: 020 8871 8349.
Wolverhampton Health Authority
Maggie Morgan Cooke, Quality Manager/Fiona Jackson, Joint Planning
Officer
Coniston House
Chapel Ash
Wolverhampton
WV3 OXE
Phone: 01902 444861 or 01902 556556.
Fax: 01902 444877.
Law and order
Hampshire Magistrates’ Court
Helen Bowers
Control Officer Project Leader
The Law Courts
Winston Churchill Avenue
Portsmouth PO1 2DQ
Phone: 01705 819421.
Fax: 01705 293085.
Leicestershire Constabulary
Joanna Compton
Research Unit Corporate Development Department
Force HQ
St Johns
Narborough
Leicester LE99 1AZ
Phone: 0116 2482103.
Fax: 0116 2482125.
Norfolk Constabulary
Alan Ogg
Police Headquarters
Martineau Lane
Norwich NR1 2DJ
Phone: 01603 276150.
Fax: 01603 276260.
Northamptonshire Magistrates’ Courts
Jeff Osborn
Quality of Service and Information Manager
Regent’s Pavillion
Summerhouse Road
Moulton Park
Northampton NN3 6BJ
Phone: 01604 497087.
Fax: 01604 497010.
Suffolk Constabulary
Chris Banthorpe
Service Development Officer
Force Headquarters
Martlesham Heath
Ipswich IP5 7QS
Phone: 01473 613513.
Fax: 01473 611269.
Fire Services
Mid and West Wales Fire Brigade
Margaret Rees
Fire Brigade Headquarters
Ucheldir College Road
Carmathen
Dfyed SA31 3EF
Phone: 01267 221444.
Fax: 01267 238329.
West Sussex Fire Brigade
Graham Curtis
Fire Brigade Headquarters
Northgate
Chichester
West Sussex PO19 1BD
Phone: 01243 752411.
Fax: 01243 780416.
Transport
Anglia Railways
Jonathan Denby
Corporate Affairs Manager
15-25 Artillery Lane
London E1 7HA
Phone: 020 7465 9009.
Fax: 020 7465 9053.
Centro Regional Railways
Malcolm Cantello
Public Affairs Manager
16 Summer Lane
Birmingham B19 3SD
Phone: 0121 214 7401.
Fax: 0121 214 7033.
Tyne and Wear Metro
Andy Bairstow
Marketing Director
Cuthbert House
All Saints
Newcastle upon Tyne NE1 2DA
Phone: 0191 203 3251.
Fax: 0191 203 3304.
Health
Ferrybridge Medical Centre
Alan Grimes
Practice/Fund Manager
8-10 High Street
Ferrybridge
West Yorkshire WF11 8NQ
Phone: 01977 672109.
Fax: 01977 671107.
Gwent Healthcare NHS Trust
Florinda Hall
Patient Liaison Manager
Royal Gwent Hospital
Newport
South Wales NP20 2UB
Phone: 01633 238027.
Fax: 01633 238957.
The Grove Medical Practice
Lucy Morris
Business Manager
Shirley Health Centre
Grove Road
Shirley
Southampton SO15 3UA
Phone: 01703 783611.
Fax: 01703 783156.
Northumbria Ambulance Service NHS Trust
Ken Dodd
Information and Development Manager
Ambulance Headquarters
Scotswood Road
Newcastle upon Tyne NE4 7BJ
Phone: 0191 273 1212.
Fax: 0191 273 7070.
The Royal Liverpool and Broadgreen University Hospitals NHS Trust
Denise Carroll
Assistant Director of Quality
Quality Department
Prescot Street
Liverpool L7 8XP
Phone: 0151 706 2253.
Fax: 0151 706 2945.
Southampton Community Health Services NHS Trust
Colin Gibson
Tatchbury Mount
Calmore
Southampton SO40 2RZ
Phone: 01703 874027.
Fax: 01703 874181.
Wakefield and Pontefract
Community Health NHS Trust
Ruth Unwin
Director of Public Affairs
3-5 St John’s North
Wakefield
West Yorkshire WF1 3QD
Phone: 01924 814985.
Fax: 01924 327021.
