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How to draw up a local charter

Contents

Flowchart
What local services say...
Chapter 1 - Introduction
Chapter 2 - A local charter
Chapter 3 - Getting started
Chapter 4 - Consulting and involving people
Chapter 5 - Local charter standards
Chapter 6 - Putting things right
Chapter 7 - Working with other service providers
Chapter 8 - Format and design
Chapter 9 - Publicity and distribution
Chapter 10 - Monitoring and reviewing of local charters
Annex A - Summary checklist for producing a local charter
Annex B - Local charter contacts
Annex C - Further information and publications
Annex D - Charter Mark

Flowchart

Developing a local charter

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