Cabinet Office

 
This information is being maintained for archive/historical purposes. 
It will not be updated.
Please see http://archive.cabinet-office.gov.uk for details.
The Service First and Modernising Government programmes have now been completed. The information held on this site is no longer being maintained but is retained for archive purposes.

To learn about reform of public services, you may find the following sites useful:

Prime Minister’s Office of Public Service Reform 
Prime Minister’s Delivery Unit
Civil Service Reform 
Charter Mark Website


If you work in the public sector, you can access our good practice database and other useful information via the Public Sector Benchmarking Service.
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Charter Mark

What is Charter Mark?

Charter Mark is a major part of the Government's drive to modernise public services. It is unique amongst quality schemes because your organisation is judged on its results - the service the customer actually receives. It shows that you put customers first. It demonstrates to people - both your customers and people in other organisations - just how high standards in the public service can be.

 
 

 

Charter Mark Home page | Service First Home page

Last updated: October 2001