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Charter Mark
Seminars and Workshops
We run a range of Charter Mark events at no charge.
This year we are offering Charter Mark Seminars
along with a Quality Market Place, and a series
of "hands on" Charter Mark Workshops.
Charter Mark Seminars
These give a positive and stimulating introduction to
the scheme and are for those new to Charter
Mark.
The seminars last half a day providing delegates with
the background information necessary for them to
take the first steps. The lively and informative
presentation will give an overview of the scheme
and focus on the benefits – delivering
improvements in customer service and staff
morale. It will also illustrate how Charter Mark
interfaces with other quality schemes.
So if you know relatively little about Charter Mark,
or want to refresh your knowledge, register
now at
www.cmseminarworkshop.com
Quality Market Place
The Quality Market Place is an exhibition which runs
in conjunction with the seminars. It provides an
unrivalled opportunity for you to find out more
about a range of quality improvement tools, talk
with the experts on a one to one basis, or just
browse the stalls to get more information. The
Market Place will bring together under one roof
representatives from the Excellence Model, ISO,
Best Practice, local Quality Networks and Public
Sector Beacon Schemes.
Charter Mark Workshops
These are designed to help you in making an
application for Charter Mark and assume some
basic knowledge of the scheme. You may be
considering applying for the first time or be a
more experienced re-applicant.
First time applicants are strongly advised to attend
a seminar before a workshop. The
workshops will be highly participative and last
approximately 2 hours. There will be a further
half-hour at the end of the session for
delegates to consult with the assessor
individually if they wish.
Facilitated by an assessor the workshops will offer
you:
 | Advice and guidance from an expert assessor |
| The opportunity to share experience, discuss
key issues and network within the group |
| A relaxed, non pressured environment |
| Free tips to help with your application |
Register now at
www.cmseminarworkshop.com
The benefits
Charter Mark holders are very clear about the
practical benefits the scheme brings. Annual
MORI surveys show that gaining a Charter Mark:-
| Delivers real improvements in service
standards |
| Increases the number of satisfied users |
| Gives out a clear message of quality and
service to the public |
| Inspires people who work for and with the
organisation |
| Improves staff morale and motivation |
| Generates support from stakeholders and
funding agencies |
| Offers excellent opportunities for promoting
the organisation and its services |
Contact details
Seminar and Workshop Enquiry Line 020 7403 3023
Charter Mark Applicants Helpline 0845 304 0430
Charter Mark Publications Line 0845 722 3242
Charter Mark General Enquiry Line 020 7276 1755
Charter Mark Email chartermark@cabinet-office.gov.uk
