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Charter Mark Winners 1999
Appellant and Deferred Winners
Ballymena Jobcentre
Contact: Sean Keane
Tel: 028 25660775
e-Mail: sean.keane@dhfeteni.gov.uk
Ballymena jobcentre is one of the sixteen offices in the eastern region
of the training and employments preparation for work areas.
At our Bridge Street site we constantly focus on the needs of our
customers and are anxious to provide support and assistance to our
jobseekers. We recognise that we must always be aware of the needs of all
our other customers, particularly employers, whose vacancies we handle in
a prompt and professional way.
Quality customer service has been our goal which is monitored closely
in an effort to develop further ongoing improvement where possible.
Basildon and Thurrock NHS Trust – Endoscopy Unit
Contact: Elizabeth Melleney
Tel: 01268 598253
The endoscopy unit has been progressively expanded to cope with
increasing demands. Some 8,500 procedures a year are carried out.
Examples of the multi-disciplinary approach include the "One
Stop" clinics. These allow greater patient choice and full clinical
assessment in one visit. An on call service is provided for emergencies.
An endoscopy nurse has been trained to perform upper gastrointestinal
endoscopies, having an impact on waiting times.
The unit has received validation from Anglia University to run an ENB
course in gastroenterology. The success of the unit has been recognised
locally by three chief executive awards and nationally be receiving NHS
Beacon Status and a Charter Mark Award.
Countess of Chester NHS Trust
Contact: Janet Simmonds
Tel: 01244 366433
Approximately 29,300 patients are treated annually at the Countess of
Chester’s Ophthalmic Unit, providing comprehensive care for patients
residing in Cheshire, North Wales and surrounding areas.
The Ophthalmic Unit consists of a ward, out - patient clinics, theatre,
optometery and orthoptic services.
A key feature of our Charter Mark application has been the benefits
gained from working in partnership with our users. An example of this is
the development of a patient/user focus group, which has enabled us to
develop the service from a users perspective. All information and
innovation are now developed and reviewed with the assistance of our
users.
Court Garden Leisure Complex
Contact: Stuart Moran
Tel: 01494 421812 ext 3812
e-mail: stuart_moran@wycombe.gov.uk
Court Garden Leisure Complex, part of the Higginson Park Trust, is
located in parkland adjacent to the River Thames in Marlow. Managed on
behalf of the Council by Wycombe Leisure Limited, the complex attracted
283,500 visitors during 1999/2000.
Key to the complex’s success is the friendly approach and high level
of service delivered by staff who are knowledgeable and informed about the
needs of users.
An innovative approach has been taken in removing hurdles to
participation with the introduction of:
 | Free public transport; |
| Talking leaflets in English and Urdu; |
| Improved disabled access (provision of powered wheelchair and
scooter); |
| Single sex swimming sessions and |
| Junior discotheques. |
Hull City Council – East Hull Pools
Contact: Jim Hackett
Tel: 01482 613971
Situated approximately ¾ mile from the city centre, East Hull pools is
a one hundred year old leisure centre which prides itself on its close
relationships with the customers and is managed by Kingston Leisure a
division of Hull city council.
The facility offers a large pool measuring 25m x 10m, a small poll
measuring 17.5m x 8m, sauna, fitness suite, solarium, conference room and
relaxation area.
We provide sessions for children, adults, families, people with special
needs and ethnic minorities.
Charter Mark helped identify necessary changes in policies and
procedures ensuring improved customer satisfaction.
LAWTEC (Lancashire Area West Training and
Enterprise Council)
Contact: Tony Bickerstaffe
Tel: 01772 792111
e-mail: info@lawtec.co.uk
Our purpose is
to " work with others to achieve sustainable wealth
creation and economic prosperity for all in our area".
LAWTEC is the
business of local economic development and regeneration to satisfy
the needs of our economy. In the world market of today we must match
the products and skills of businesses with the developing
information and communication age.
Developing our
businesses and the skills of local people are key to the long-term
prosperity of our area. Working with local economic development
partners, LAWTEC aims to deliver a raft of innovative products and
services, creating a buoyant local economy for today, tomorrow and
beyond.
North East Lincolnshire NHS Trust - Department of Physics and
Physiological Measurement
Contact: Diana Barnes
Tel: 01472 874111 ext 7640
e-Mail: david.pears@nelincs-tr.trent.nhs.uk
The Department of Medical Physics and Physiology Measurement is a
small, but very busy department within the Clinical Support Services
Directorate. Nuclear medicine, physiology measurement, ultrasound and
audiology are the four main clinical areas. Each area undertakes
diagnostic investigations for referring clinicians. We are committed to
providing a high quality, sensitive service to patients. Both patients
attending the department and the referring clinicians are surveyed and
their comments used to improve our services. We pride ourselves on putting
patients first and work with clinicians and other areas throughout the
Trust to provide a first class service.
Ronald Ross Primary School
Contact: Gill Baker
Tel: 0208 788 5233
We are an inner city school in Wandsworth, London, serving a diverse
community, educating children from three to eleven years.
We continually evaluate our performance to ensure we have maintained
and furthered our high standards of service during a period of change
whilst implementing the latest Government initiatives.
We respect that children in our school have many needs and we offer a
positive, structured ethos encouraging both academic and creative goals.
We are proud of our achievements especially in music, sport, art and
drama. These successes have undoubtedly helped us to raise academic
standards and an enthusiasm for learning in children and adults alike.
We are pleased that Charter Mark acknowledged the continued hard work
of staff, Governors, pupils and parents.
Southport and Ormskirk Hospital NHS Trust Patient Transport Service
Contact: Stan Tanner
Tel: 01704 547471
The Trust is an 800 bed hospital on three sites straddling the
Merseyside/South West Lancashire border, the only UK hospital deploying
its own patient transport service.
The service works to unique quality standards:-
| 95% of patients delivered within the half hour prior to their
appointment. |
| 95% of patients collected within half an hour of being ready for
home. |
| 95% of patients spend less than one hour on the vehicle. |
A user group comprising hospital key staff, GP’s, nursing home
owners, community health council, social services, and age concern
monitors the service.
Waveney District Council – Beach Lifeguard Service
Contact: David Jessop
Tel: 01502 523009
e-mail: david.jessop@waveney.gov.uk
The Beach Lifeguard Service patrols three blue flag beaches within the
district of Waveney, Lowestoft South, Victoria and Southwold. In addition
to the recognised role of the service our outreach programme works within
the community by promoting beach safety in local primary schools and to
other groups.
We have been recognised nationally as a forerunner in beach safety and
have regular contact with the Royal Life Saving Society and Surf Life
Saving Association. We are also represented on the national beach safety
council.
We pride ourselves in providing a high standard of service, recognised
by the Maritime and Coastguard Agency.
Welwyn Hatfield Council, Leisure Services
Contact: Nick Garnett
Tel: 01707 357182
Welwyn Hatfield Leisure Services operates a diverse range of services.
These are highly respected by our users and residents for quality and
value-for-money, and are seen as having an innovative approach to leisure
management.
We operate in a competitive market place and as a public service we
have developed a customer-focused culture. We believe in quality,
innovation, empowerment and partnership. This is enhanced in a
customer-orientated manner.
We pro-actively work with and involve all sections of the community and
develop partnerships with other providers. We are currently implementing a
leisure strategy, which provides a focal point for leisure in the
District.
West Lancashire District Council
Contact: Neal Roberts
Tel: 01695 585209
e-mail: neal.roberts@westlancsdc.gov.uk
We are extremely proud that, for the second time, our efforts in terms
of service delivery have been independently recognised by the Charter Mark
unit as meeting the standard of excellence required for the Charter Mark
Award.
We see the Charter Mark Award as a continuous improvement tool and not
just a "badge". This approach has helped us maintain and develop
our services since winning the award for the first time in 1996.
Following our recent restructuring exercise, we are confident that we
have the resources and expertise in place to further develop our services
to maintain and build upon our excellent standard of service delivery.
Yewlands School
Contact: George Fewster
Tel: 0114 2452657
e-mail: georgefewster@yewlands.sheffield.sch.uk
Yewlands School, a comprehensive school of 850 students serving the
North East of Sheffield, has a specialist school status in technology and
is a City Learning Centre providing ICT based education and training to
students and the community.
Our vision is "To inspire everyone with a passion for
learning".
We have developed very effective partnerships with other educational
providers, business and community groups.
We are now looking towards the future by extending our services to
"on-line learning, business standard training opportunities and
exciting multi-media projects in our new City Learning Centre in
partnership with both further and higher education and business.
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