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Appendix 1

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'Voluntary' Performance Measurements and Indicators

Listed below are some of the 'Voluntary' Performance Measurements and Indicators used by En-Charter Members.

'Voluntary' Performance Measurements and Indicators are those additional to Audit Commission Indicators and the adoption at local level of national targets.

Many of these performance measurements and indicators have been adopted by all En-Charter Members, in other cases where indicated further information can be obtained from the named local authority.

General Performance Measurements and Indicators

Satisfaction levels: Residents and Businesses
Benchmarking costs and demands
Levels of Achievement of Stated Service Standards (e.g. response times).
Levels of Awareness of Services Provided. (Source: London Borough of Croydon, Royal Borough of Windsor and Maidenhead).
Justifiable service delivery complaint rate. (Source: Royal Borough of Windsor and Maidenhead, Swale Borough Council).
Percentage of budget allocation spent.
Demand levels for services against changes in service costs.
Staff sickness levels (Source: Wycombe District Council).
Staff turnover rate (Source: Wycombe District Council).
Staffing levels benchmarked against comparator local authorities.
Management performance indicators (53) across all Environmental Health Services and nine key indicators for overall performance (Surce: Winchester City Council)

Service Specific Performance Measurements and Indicators

Percentage of unfit houses.
Number of houses in multiple occupation (high risk) improved.
Percentage of business premises achieving a "satisfactory" compliance score (food safety/health and safety) (Source: East Herts District Council, Epsom and Ewell Borough Council, Swale Borough Council).
Percentage of food premises posing a 'serious' public health risk. (Source: Royal Borough of Windsor and Maidenhead).
Overall standards at medium/high risk food premises. (Source: East Herts District Council, Royal Borough of Windsor and Maidenhead).
Unit costs for Inspections/Audits.
Daily air quality data. (Source: Cheltenham Borough Council, London Borough of Croydon, London Borough of Wandsworth).
Appendix 2 | Contents page

Last updated: June 1999