Service First - the new charter programme:
020 7 270 1838
For general information on Service First
Charter Mark enquiries: 020 7 270 6343
For general information on the Charter Mark scheme
Charter Mark assessor helpline: 020 7 270 6142
For help with questions about how to apply for Charter Mark, the Charter Mark criteria,
the evidence required, and whether you are eligible to apply
Charter Mark seminar line: 01772 25 33 55
To book a place at a Charter Mark seminarBetter
Government for Older People:
Barbara Rose 020 7 270 6900
For enquiries on the Better Government for Older People programme
How to draw up a national charter:
David Bird 020 7 276 1765
For enquiries about this guide and how to draw up a national charter
How to draw up a local charter:
David Bird 020 7 276 1765
For enquiries about this guide and how to draw up a local charter
How to conduct written consultation exercises:
an introduction for central government:
Alan Napier 020 7 270 6334
For enquiries about this guide and how to conduct a written
consultation exercise
How to deal with complaints - Darele
Angwin 020 7 276 1737
For enquiries about this guide and how best to handle complaints
Service First publications line: 0845 722 32 42
For further copies of this or any other Service First publication
Service First website address: www. servicefirst. gov.
uk
For information on Service First on the Internet
