CITIZEN'S CHARTER
Accounts Commission for
Scotland
Belfast City Council
British Waterways
National Association of Councils for Voluntary Service
(NACVS) North and West Belfast Health and Social Services
Trust
Altnagelvin Hospitals Health and Social Services Trust
Alzheimer Scotland -Action on Dementia
Angus NHS Trust
Ards Borough Council
Argyll and Clyde Health Board
Association of Chief Officers of Probation Association of
Chief Police Officers in Scotland
Association of Chief Police Officers of England, Wales
and Northern Ireland
Association of Community Health Councils for England and
Wales Association of Local Authorities of Northern
Ireland
Association of Professional Ambulance Personnel
Association of Train Operating Companies (ATOC)
Ayrshire and Arran Community Health Care NHS Trust Ayrshire
and Arran Health Board
Barnados -Policy and Development Unit BIH Housing
Association Ltd.
Birkenshaw, Professor, Patrick University of Hull Borders
Health Board
Bogdanor, Professor, Vernon (Oxford University) Brightman,
John
Brighton Pavilion Constituency Labour Party -Patcham
Brighton Pavilion Constituency Labour Party -Preston
Ward
British Medical Association (BMA)
British Medical Association (BMA) -Scottish Office British
Medical Association (BMA) - Scottish Office - Scottish
Joint
Consultants Committee
Broadland District Council
Cambridgeshire County Council (Chief Executive's Unit
-Policy
Team)
Campaign for Inter-Country Adoption Central Rail Users'
Consultative Committee (CRCC)
Central Scotland Healthcare
Charity Commission for England and Wales Charter Mark
Winners Wales Network Children in Scotland
Citizenship Foundation
Cleveland and South Durham Citizen's Charter Quality Network
Colchester Borough Council -Community Services
Commissioner for Local Administration in Scotland
Commission for Racial Equality
Community and District Nursing Association Community
Development Foundation
Community Enterprise Wales
Confederation of Indian Consumer Organisation (CICO)
Consumer Congress
Consumers' Association
Cornwall County Council -Libraries and Arts Department
Council of Civil Service Unions
Deakin, Professor, Nicholas (University of Birmingham)
DEMOS
Derbyshire Fire Authority
Doncaster Healthcare NHS Trust
Dorset Fire and Rescue Service
Douglas Brown, J
Down Lisburn Health and Social Services Trust
Drown, Julia,
Dumfries and Galloway NHS Trust -Acute and Maternity
Hospitals Dundee Teaching Hospitals NHS Trust
Durham County Council -Social Services Department
East and Midlothian NHS Trust
East Anglia Charter Quality Network East of Scotland
Water
Electricity Association
Electricity Consumers' Committee -South West Region
Electricity Consumers' Committee for London
Electricity Consumers' Committee -Chairmens' Group
Ellis, N
EN-Charter (Quality Network)
English Heritage
English Sports Council
Faculty of Occupational Medicine of the Royal College of
Physicians Faculty of Public Health Medicine
Fair Employment Commission for Northern Ireland Faulkner,
Dr, David (St. John's College, Oxford) Fife Council
Fife Health Board
Fife Health Council
Fife Healthcare NHS Trust
Fire Service Charter Quality Network Foyle Health and Social
Services Trust
Freedland, Professor, Mark (St. Johns College Oxford)
Gas Consumers Council
General Consumer Council for Northern Ireland Glasgow Royal
Infirmary -University NHS Trust
Grampian Health Board
Grampian Healthcare NHS Trust
Greater Glasgow Health Board
Greater Glasgow Local Health Council Green Park Healthcare
Trust
Hammond, Martin (Kettering Borough Council) Health Education
Board for Scotland
Hewitt, Michael, W
Highland Communities NHS Trust
Highland Health Council
Homefirst Community Health and Social Services Trust Hook,
Roger
Howden, Kenneth
Independent Case Examiner
Institute of Linguists
Inverclyde Royal NHS Trust
James, Trevor
Joint Committee for the Ethnic Minorities in Wales Kemp,
Sir, Peter
Kirkcaldy Acute Hospitals NHS Trust Klein, Professor,
Rudolph (University of Bath)
Lewis, Professor, Norman FRSA (University of Sheffield)
Lewis and Harris Local Health Council
Lincolnshire County Council -Communications and
Development Directorate
Lister, Professor, Ruth (University of Larghborough) Local
Government Management Board
London Pensions Fund Authority
London Regional Passengers Committee (LRPC) London School of
Economics (LSE) -Public Policy Group
London Transport
Lothian Health Council Manchester Housing
Mater Hospital
McDougall R P
Midlands Region Electricity Consumers' Committee Moray
Health Services NHS Trust
Mounde, Michael
NACEPD
National Association of Head Teachers National Audit
Office
National Consumer Council
National Council Voluntary Organisations (NVCO) National
Institute for Social Work
National Lottery Charities Board
Newry and Mourne District Council
North Ayrshire and Arran NHS Trust North Down and Ards
Community Health and Social Services Trust
North and West Belfast and Social Services Trust
North West Charter Quality Network
Northern Health and Social Services Board
Northern Ireland Public Sevice Alliance (NIPSA)
Nottingham County Council - Planning & Economic
Development
Office for Public Managment
Office of Electricity Regulation (OFFER) Office of Gas
Supply (OFGAS)
Office of Passenger Rail Franchising (OFRAF) Office of the
Rail Regulator -Passenger Services Group
Open Services Project
Oswald, T G
Perth and Kinross Healthcare NHS Trust Pinderfields &
Pontefract Hospitals NHS Trust
Policy Studies Institute (PSI)
Professional Association of Teachers (PAT) incorporating
Professional Association of Nursery Nurses Public Service
Access Partnership
Quality Networks Leaders: conference response Queen Margaret
Hospital NHS Trust
Rhodes, Professor, RAW (Director ESRC Whitehall
Programme)
Royal College of General Practitioners, Scottish Council
Royal College of Nursing
Royal College of Nursing Scottish Board
Royal College of Paediatrics and Child Health Royal College
of Physicians - Scotland
Royal College of Physicians -Faculty of Occupational
Medicine
Royal National Institute for the Blind (RNIB)
Rural Development Commission
Sandwell Metropolitan Borough Council -Chief Executive's
Department
Scottish Association of Health Councils Scottish Consumer
Council
Scottish Enterprise
Scottish Joint Consultants Committee Scottish Natural
Heritage
Scottish Police Federation
Scottish Water and Sewerage - Customers Council
Secondary Heads Association (SHA)
Seneviratne, Dr, Mary (Sheffield Hallam University)
Severnside Quality Network
SGS Yarsley -International Certification Services Limited
Sheffield Health
Smith, Peter (University of York) Smith, B H
Social Democratic and Labour Party (SDLP) Social Market
Foundation
South and East Belfast Health and Social Services Trust
South Ayrshire Hospitals NHS Trust
South East Midlands Quality Network
Southern Area Quality Network
Southern General Hospital NHS Trust -Department of
Planning and Contracts
Southwark Council -Education and Leisure Services Department
-AEVTS Sperrin Lakeland Health and Social Care Trust
Stewart, Professor, John (School of Public Policy,
Birmingham)
Stirling Royal Infirmary NHS Trust
Stratford on Avon District Council
Talbot, Professor, Colin (University of Glamorgan)
TaxAid
Tayside Health Board
Tenant Participation Advisory Service (TPAS) - Wales
Test Valley Borough Council -Housing Management The
Adjudicator's Office
The Audit Commission
The Chief and Assistant Chief Fire Officers' Association
(CACFOA) The Commission for Local Administration in
England
The Communitarian Forum
The Council for the Protection of Rural England The Faculty
of Public Health Medicine
The Health and Safety Executive
The Institute for Citizenship Studies The National Museum of
Science and Industry
The National Society for the Prevention of Cruelty to
Children
(NSPCC)
The Natural History Museum
The NHS Confederation
The Royal College of Midwives The Royal College of
Ophthalmologists
The Royal College of Pathologists
The Royal College of Surgeons of England -Faculty of
Dental
Surgery
The Royal College of Surgeons of England -Office of the
President The Royal Commission on the Historical Monuments
of England
The Royal Group of Hospitals and Dental Hospital Health and
Social
Services Trust
The Royal Infirmary of Edinburgh NHS Trust The Scottish
Ambulance Service NHS Trust
The Society of Local Authority Chief Executives (SOLACE)
The Ulster, North Down and Ards Hospital Trust
The Water Companies Association
The Welsh Fourth Channel Authority (S4C) Tidy Britain
Group
Took, Mike (from the National Schizophrenic Fellowship
-Southern
Office)
Townsend, David
TPR Social and Legal Research
Trades Union Congress (TUC)
UNISON
Victoria and Albert Museum
Volunteer Development Scotland
Wales Council for Voluntary Action
Walker, David -The Independent [now the Guardian]
Walley, Joan,
West Midlands Quality Network
Western General Hospitals NHS Trust Wolverhampton
Metropolitan Borough Council
Yorkhill NHS Trust
* Excludes central government departments and agencies, and those organisations
that have requested confidentiality
