Cabinet Office

 
This information is being maintained for archive/historical purposes. 
It will not be updated.
Please see http://archive.cabinet-office.gov.uk for details.
The Service First and Modernising Government programmes have now been completed. The information held on this site is no longer being maintained but is retained for archive purposes.

To learn about reform of public services, you may find the following sites useful:

Prime Minister’s Office of Public Service Reform 
Prime Minister’s Delivery Unit
Civil Service Reform 
Charter Mark Website


If you work in the public sector, you can access our good practice database and other useful information via the Public Sector Benchmarking Service.
Link back to homepage What's new Performance information Better Government for Older People
Introduction People's Panel How to complain
National charters Quality networks Best practice
Charter Mark Joined-up Public Services Index

 

Previous chapter | Next chapter | Contents page

 

Key points to remember

 
  1. Focus on what is important to the user.
  2. Make your service standards specific, measurable, realistic and challenging.
  3. Consult and involve users and those on the front line at an early stage.
  4. Set out clear and effective remedies for when things go wrong.
  5. Work closely with other service providers.
  6. Use plain language.
  7. Monitor and regularly review your charter.
  8. Set a date for its revision.

Previous chapter | Next chapter | Contents page