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Flowchart:
Developing a national charter |
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Plan the development of your charter
Get support from Ministers and senior managers, decide who will produce your charter and the resources needed. |
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Build a partnership with users and staff
Produce a plan for taking forward the work. Tell users, staff and other providers that you intend to develop a charter and how they will be involved.
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Collect relevant information
Establish what aspects of your service matter most to users using
available information and by asking users. |
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Circulate draft
charter
Produce a draft charter to show users, potential users,
staff and other organisations, and decide how to incorporate
their views.
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Revise draft
charter
Incorporate comments, and tell users and staff about the
changes you made as a result.
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Further
consultation
if necessary
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Launch and publicise your charter
Finalise the text. Clear internally and with other departments and organisations as necessary. Ensure your staff are ready for the launch. |
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Distribute your charter
Get your charter to as many users and potential users as you can, and make sure everyone in your organisation has access to a copy. |
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Regularly monitor your charter
Monitor performance against standards, and regularly publish performance information. Check to ensure the information in your charter is up to date. |
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Review your charter
Review your charter involving users and other stakeholders.
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