Charter Mark enquiries: 020 7 276 1756
For general information on the Charter Mark scheme

Charter Mark assessor helpline: 0845 304 0430
For help with questions about how to apply for Charter Mark, the Charter Mark criteria, the evidence required, and whether you are eligible to apply

Charter Mark seminar line: 01772 25 33 55
To book a place at a Charter Mark seminar

Better Government for Older People: Barbara Rose 020 7 276 1738
For enquiries on the Better Government for Older People programme

How to draw up a national charter - David Bird  020 7 276 1764
For enquiries about this guide and how to draw up a national charter

How to draw up a local charter - David Bird 020 7 276 1765
For enquiries about this guide and how to draw up a local charter

How to conduct written consultation exercises: an introduction for central government:  020 7276 1729 
For enquiries about this guide and how to conduct a written consultation exercise

How to deal with complaints - Darele Angwin 020 7276 1737
For enquiries about this guide and how best to handle complaints

Service First publications line: 0845 722 32 42
For further copies of this or any other Service First publication