How to draw up a local
charter - a guide for
preparing local charters
You can get this by calling
0845 722 32 42.

How to conduct written
consultation exercises:
a guide for central
government departments
You can get this by calling
0845 722 32 42.

How to deal with
complaints
You can get this by calling
0845 722 32 42.

Asking your users...
how to improve services
through consulting your
consumers (revised version
due to be published autumn
1998)
You can get this by calling
0845 722 32 42.

Improving Service:
partnerships with the
private sector
You can get this by calling
0845 722 32 42.

Other Publications
Disability Discrimination
Act - What Service
Providers Need to Know
(DL150)
You can get this by calling
0345 622 633 (textphone
0345 622 644).

Informability Manual -
Making information more
available in light of the
Disability Discrimination
Act by Wendy Gregory,
published by HMSO 1996
price £25
You can get this from
The Stationery Office
Publications Centre
PO Box 276
London
SW8 5DT
Phone: 020 7 873 9090.
Fax: 020 7 873 8200.

Performance Indicators
(priced publication)
You can get this from
The Local Government
Management Board
Layden House
76-86 Turnmill Street
London
EC1M 5QU
Phone: 020 7 296 6600.
Fax: 020 7 296 6666.

Performance Management
... what to look for
in value for money studies
You can get this from
VFM Audit Development Team
Room B340
National Audit Office
157-197 Buckingham Palace Road
London
SW1W 9SP

Now We're Talking
(published by the Consumer
Congress Trust, July 1996)
You can get this from
Consumer Congress
20 Grosvenor Gardens
London
SW1W 0DH
Phone (and textphone): 020 7 730 3469.
Fax: 020 7 730 0191.

Special needs
For information about The
Disability Discrimination
Act 1995 contact:
DDA Information Line
Freepost MID02164
Stratford-upon-Avon
CU37 9BR
Phone: 0345 622 633.
Textphone: 0345 622 644.

MENCAP
Contact Public Liaison Unit
123 Golden Lane
London
EC1Y ORT
Phone: 020 7 696 5593.
Fax: 020 7 608 3254.

The Royal National
Institute for the Blind
See It Right Section
224 Great Portland Street
London
W1N 6AA
Phone: 020 7 388 1266.
Fax: 020 7 388 2034.

The Royal National
Institute for the Deaf
Information Office
19-23 Featherstone Street
London
EC1Y 8SL
Phone: 0345 581 336.
Fax: 020 7 296 8199.

The British Deaf
Association
1-3 Worship Street
London
EC2A 2AB
Phone: 020 7 588 3520.
Textphone: 020 7 588 3529.
Fax: 020 7 588 3527.

The Welsh Language Act
For information about the
Welsh Language Act
contact:

Welsh Office
Culture and Recreation
Division
Education Department
Cathays Park
Cardiff
CF1 3NQ
Phone: 029 20 826093.
Fax: 029 20 826112.

Welsh Language Board
Market Chambers
5/ 7 St Mary Street
Cardiff
CF1 2AT
Phone: 029 20 224744.
Fax: 029 20 224577.

Independent auditors
National Audit Office
157-197 Buckingham
Palace Road
London
SW1W 9SP
Phone: 020 7 798 7000.
Fax: 020 7 828 3774.
E-mail: nao@gtnet.gov.uk

Audit Commission
1 Vincent Square
London
SW1P 2PN
Phone: 020 7 828 1212.
Fax: 020 7 976 6187.