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How to draw up a National Charter

Contents



Foreword

Flowchart

Chapter 1 - Introduction

Chapter 2 - A national charter

Chapter 3 - Consulting and involving

Chapter 4 - Charter standards

Chapter 5 - Putting things right

Chapter 6 - Working with others

Chapter 7 - Format and design

Chapter 8 - Publicity and distribution

Annex A - Summary checklist

Annex B - Arrangements for clearance

Annex C - Further information - publications

Annex D - Contact numbers and addresses

Annex E - Charter Mark

Key Points to Remember

Contact Numbers

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