Cabinet Office

 
This information is being maintained for archive/historical purposes. 
It will not be updated.
Please see http://archive.cabinet-office.gov.uk for details.
The Service First and Modernising Government programmes have now been completed. The information held on this site is no longer being maintained but is retained for archive purposes.

To learn about reform of public services, you may find the following sites useful:

Prime Minister’s Office of Public Service Reform 
Prime Minister’s Delivery Unit
Civil Service Reform 
Charter Mark Website


If you work in the public sector, you can access our good practice database and other useful information via the Public Sector Benchmarking Service.
Link back to homepage What's new Performance information Better Government for Older People
Introduction People's Panel How to complain
National charters Quality networks Best practice
Charter Mark Joined-up Public Services Index

 


 
Spacer

Where to find out more

There are around 200 major national charters published setting out standards for individual public services and what to do if these are not met.

Phone 0845 722 32 42 for more information about how to obtain them. Your call will be charged in the UK at the local rate.

Phone the general enquiry line on 020 7276 1735 for information about Service First: the new Charter programme.

Phone 0800 243 174 for information about the programme in Northern Ireland. This call is free within the UK.

Phone 0800 220 130 for information about the programme in Wales. This call is free within the UK.

Phone 0345 741 741 for information about the programme in Scotland. This call is charged at local rate within the UK.

Contents page