Cabinet Office

 

This information is being maintained for archive/historical purposes. 
It will not be updated.
Please see http://archive.cabinet-office.gov.uk for details.
The Service First and Modernising Government programmes have now been completed. The information held on this site is no longer being maintained but is retained for archive purposes.

To learn about reform of public services, you may find the following sites useful:

Prime Minister’s Office of Public Service Reform 
Prime Minister’s Delivery Unit
Civil Service Reform 

Charter Mark Website



If you work in the public sector, you can access our good practice database and other useful information via the Public Sector Benchmarking Service.

Link back to homepage What's new Performance information Better Government for Older People
Introduction People's Panel How to complain
National charters Quality networks Best practice
Charter Mark Joined-up Public Services Index

 

Next chapter | Back to Complaints Home Page  

spacer.gif (842 bytes)

How to deal with complaints

Contents

Top Ten Tips

Contact Numbers

Summary

Introduction

Part 1 - Setting up a complaints system

Chapter 1 - Access to the complaints procedure

Chapter 2 - Handling complaints

Chapter 3 - Results

 

Part 2 - Arrangements for reviewing complaints

Chapter 4 - Background to reviewing complaints

Chapter 5 - Guiding principles for reviewing complaints

 

Annex A: Examples of current public service complaints review arrangements

Next chapter | Back to Complaints Home Page