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Cabinet Office sites

Related Links

• 10 Downing Street
• Prime Minister´s Strategy Unit
• Delivery Unit

Publications

OPSR publications are available for download in this section. The menu buttons group publications by category. You can use the search facility to narrow in on particular topics.

Policy

• Principles into Practice (pdf)

Case studies

• Leading from the front line (pdf)

Customer Focus

• Citizen Focused policing (pdf version);
  Citizen Focused policing (Word version);
  Citizen Focused policing (rtf version)
• The Principles of Good Customer Feedback (pdf)
• Public and Customer Satisfaction (pdf) (2003)
• Measuring and Understanding Customer Satisfaction (pdf version);
  Measuring and Understanding Customer Satisfaction (Word version);
  Measuring and Understanding Customer Satisfaction (rtf version)
• "No Witness, No Justice" (PDF version)
• Customer Satisfaction with Key Public Services (Nov 2004) (pdf document)
• Building customer satisfaction into departmental performance (Word version);
  Building customer satisfaction into departmental performance (pdf version)

Education

• "Success for All" (Word version);
  "Success for All" (pdf version)
• "Managing Childhood Asthma in Schools" (pdf)
• "Schools Driving Change" (Word version)
  "Schools Driving Change" (pdf version)
• "Delivering service in Nigeria - A Roadmap" (pdf)

Improving Services

• Improving Project & Programme Delivery Final Report (pdf)
• Monitoring Performance - Satisfaction, Excellence or Advocacy (pdf)
• Agency Review Report (pdf)
• Inspecting for Improvement (pdf)
• Policy on Inspection (pdf)

Projects

• "Delivering service in Nigeria - A Roadmap" (pdf)

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