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Putting People at the Heart of Public Services

Following the five year service strategies published in 2004, a series of cross-sector seminars to discuss the next phase of reform were held with senior managers, chief executives, chief constables, and head teachers. This leaflet outlines some of the main themes important to government and managers working in public services as they meet the challenges posed by a greater emphasis on personalisation, flexibility, equity and choice.

Download the leaflet in the following formats

The support of senior managers is crucial if services are to carry reforms forward with enthusiasm and commitment. Their position and understanding is critical and unique, and we need carefully to take their views into account. Understanding their perspective is therefore critical to success. You can download a copy of a discussion paper which summarises senior public service managers views on the key themes of reform.

Download the discussion paper in the following formats