Cabinet Office
OPSR is working with ODPM to refine and track measures of customer satisfaction with local authority services and identify the drivers that determine it. To support this emphasis on customers´ perceptions, we are involved in the Sunderland-led group of excellent councils in the Innovation Forum which is designing a model of best practice for customer service.
We continue to work with the OPDM and Local Government Association to ensure that the shared priorities between central and local government lead to real service improvements on the ground.