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- Roll-out of NHS Direct
- Increase in the number of Chartermark holders
- About 90% of civil servants work in organisations with IiP status
- Employment Service job vacancies piloted on the Internet
- Roll-out of ONE - a single point of contact for the benefits system
- On-line tax filing
- Revised service standards for central government, eg on waiting times and phone response times
- Access pages - a directory of national Government helpline numbers
- Internet connections in most libraries
- Government websites now more user friendly (See Summary of Achievements for latest updates and other examples)
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