At your       
 convenience

Customers' expectations of the public sector are rising. Public services are responding to this new challenge by trying to deliver to customers wherever and whenever it is most convenient.

Welcome to the 21st century
A passport to brighter days
A life less taxing
Walk in, walk out with a new home
Help - not just cash
 
Key points

• Making services available at more convenient times helps customers and public service staff to balance better their work and home lives. Research links a better work-life balance with higher productivity and reduced costs.
   
• One stop shops bring a range of services together in a single, customer-convenient location.
   
• There are many ways of delivering a service. For example, more people are using the Internet. Meanwhile phone centres, backed by an electronic database, offer a relatively inexpensive way of delivering some services into the home. Savings may mean more funds to resource priority services.