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Encouraging and
rewarding
The Government encourages excellence in public services through a wide range of quality and awards schemes such as Charter Mark and Investors in People (IiP).
A wizard way to get answers
Tenants' power in partnership
The eyes have it
A load of old rubbish?
Prisoners' passports to a new life
Key points
- Excellent public services maintain high standards which are open, monitored and reported on.
- They respond to and learn from complaints.
- They are innovative and react quickly.
- They work together to deliver cross-cutting services to customers.
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