Effective Performance Division

Effective Performance Division Publications:   Better Quality Services - Guidance on Market Testing and Contracting Out. Published 6 July 1998. Managing Attendance in the Public Sector Managing Attendance in the Public sector: putting best practice to work -       ( 494Kb). Resource Pack. Published March 1999. Measurement and Performance Project (MAPP) - Interim Report. Published Nov 1999 The White Paper, "Next Steps Report 1998". The 9th in a series of annual reports. Published 11 March 1999 Executive Agencies 1999 Report Published March 2000 Executive NDPBs 1999 Report  Published March 2000 New guidance on Agency and NDPB quinquennial reviews Next Steps Agencies: Guidance on Annual Reports ( 54kb). Published October 1998. Public Sector Excellence Programme - Support Pack  - brochure presenting the services and materials available as part of the UK Public Sector Excellence Programme. These services are designed to help bodies in the whole public sector undertake self-assessment against the EFQM Excellence Model® (formerly titled the Business Excellence Model) and obtain maximum benefit through performance improvement. Published March 2001 Evaluation of the Public Sector Excellence Programme [RTF format 4MB] In February 2000 PricewaterhouseCoopers was commissioned by the Cabinet Office to undertake an evaluation of the Public Sector Excellence Programme, an initiative then co-ordinated by the Effective Performance Division within the Cabinet Office. This report details the findings from the evaluation, draws out the key conclusions and sets out a series of recommendations informing Cabinet Office of the next steps it should consider to take the Programme forward. Evaluation 1MB Case Studies 800KB Literature review 800KB Survey Results   400MB   Towards Best practice - An evaluation the first two years of the Public Sector Benchmarking project 1996-98 ( 360kb). Published January 1998. Working well together - Managing attendance in the Public Sector (179kb). Published June 1998.

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