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This support pack contains information on the EFQM Excellence Model and how to use it.
1. The Public Sector Excellence Programme
2. The EFQM Excellence Model – An overview
3. Services
4. The EFQM Excellence Model in the Public Sector
5. Benefits of using the Model
6. The Jargon Free Guide to Self Assessment
7. Using Consultants
8. Lessons from Model Users
9. Providers’ details
10. Training Courses
11. Publications & Software
12. External Validation
13. Knowledge Pool Service
14. Quality Schemes
15. Networks
16. The British Quality Foundation
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