Service Design and Delivery Guide
Reflecting recent developments in the public service reform agenda, public service providers have requested additional guidance in the areas of take-up of e-services, efficiency savings and design of high quality public services. Therefore Service Design and Delivery Guidelines have been created for central government, local government, non-departmental public bodies and agencies. This guide can be used to:
- enable providers to develop coherent service delivery strategies that encourage high take-up of electronic services achieve cost savings and deliver better quality public services
- improve understanding of the impact a multi-channel service delivery strategy has on public service providers
- deliver a clear message about the relationship between existing PSA targets, where applicable, around electronic service delivery and recommendations of the Efficiency Review.
