Cabinet Office
The Prime Minister announced on 30th March 2000 that all Government services to the Citizen and Business should be available electronically by 2005.
This is the latest ESD report of progress Departments are making towards achieving this target.
The monitoring regime is based on measuring the extent to which Departments' key commitments - as outlined in their Public Service Agreements (PSA) and Service Delivery Agreements (SDA) - are electronically enabled.
Departments are required to report on a Quarterly basis. This report is based on a survey of Central Government Departments carried out at the end of Quarter 2 2004.
Qualitative data on all Central Government services to be e-enabled at Annex A. Previous reports are available here.
It is important to note that all services have been included without any attempt to rank or weight them.
In some instances, constituent parts of a service/process cannot be made electronic at present, owing to technical capability, legislative, or policy reasons.
Where there is a genuine exclusion, a category/commitment will be counted as fully e-enabled if all other parts of the service/process are e-enabled.
Departments have identified 657 services to the Citizen or Business that either are e-enabled or not yet e-enabled.
The number of ESD services may fluctuate upwards or downwards due to the dynamic nature of the services provided to both Citizens and Businesses, and can be attributed as follows:
The Quarter 2 2004 survey highlights that 494 (76%) services are e-enabled now, and that Departments continue to work towards the target for all Government services to be available electronically by 2005.