Cabinet Office
The Prime Minister announced on 30 March 2000 that all Government services to the Citizen and Business should be available electronically by 2005.
This is the latest report of progress Departments’ are making towards achieving this target.
The monitoring regime is based on measuring the extent to which Departments’ key commitments as outlined in their Public Service Agreements (PSA) and Service Delivery Agreements (SDA) are electronically enabled.
Departments are required to report on a Quarterly basis. This report is based on a survey of Central Government Departments carried out at the end of Quarter 3 2003.
Qualitative data on all central government services to be enabled is at Annex A. Previous reports are available.
It is important to note that all services have been included without any attempt to rank or weight them.
In some instances, parts of a process/service cannot be made electronic at present, owing to technical capability, legislative, or policy reasons.
Where there is a genuine exclusion, a category/commitment will be counted as fully enabled if all other parts of the process/service are enabled.
Departments have identified 607 services to the Citizen or Business that either are e-enabled or not yet e-enabled.
The number of ESD services may fluctuate upwards or downwards due to the dynamic nature of the services provided to both Citizens and Business, and can be attributed as follows:
The Quarter 3 survey highlights 410 (68%) services e-enabled now, and that Departments continue to work towards the target for all Government services to be available electronically by 2005.
Author: Sanjay Vaghela
Tel: 020 7276 3466