Cabinet Office
The Prime Minister announced on 30 March 2000 that the target date by when all Government services to the citizen and business should be available electronically had been advanced from 2008 to 2005.
This is the latest report of progress departments' are making towards achieving the electronic service delivery 2005 target. Previous reports are available.
The monitoring regime is based on measuring the extent to which Departments' key commitments as outlined in their Public Service Agreements (PSA) and Service Delivery Agreements (SDA) are electronically enabled.
Linking with PSAs and SDAs is designed to ensure that the electronic service capability delivery targets are viewed in a wider context which also covers encouraging take-up and quality of service.
In some instances, parts of a process/service cannot be made electronic at present, owing to technical capability, legislative, or policy reasons.
Where there is a genuine exclusion, a category/commitment will be counted as fully enabled if all other parts of the process/service are enabled.
The report is based on a survey of central government departments carried out at the end of 2002.
Qualitative data on all central government services to be enabled is at Annex A.
It is important to note that all services have been included without any attempt to rank or weight them.
Overall, Departments have identified 567 services to the citizen or business that either are e-enabled or are to be e-enabled. This is a reduction of fourteen (14) services over the number reported in Spring 2002.
The number of ESD services follows a dynamic nature throughout the ESD reporting process and may fluctuate upwards or downwards. The reasons why this may occur includes Departments:
The survey shows that good progress continues to be made towards achieving the 2005 target with 357 (63%) services enabled at the end of 2002. An additional 63 (11%) services have been e-enabled since the last survey published in Summer 2002. Departments continue to forecast they are on track for the 2005 target.
The number of services now e-enabled far exceeds the target of 25% published in the Modernising Government White Paper.
Author: Sanjay Vaghela
Tel: 020 7276 3466