Office of the e-Envoy Web Quality Briefings Two Documents for UK government web managers Crown copyright 2001 The text in this document may be reproduced free of charge in any format or media without requiring specific permission. This is subject to the material not being used in a derogatory manner or in a misleading context. The source of the material must be acknowledged as Crown copyright and the title of the document must be included when being reproduced as part of another publication or service. First published September 2001 email: webguidelines@cabinet.office.x.gsi.gov.uk The Office of the e-Envoy Stockley House 130 Wilton Road London SW1V 1LQ Legislation (Acts of Parliament and supporting material) Computer Misuse Act, 1990 http://www.hmso.gov.uk/acts/acts1990/Ukpga_19900018_en_1.htm Copyright, Designs and Patents Act, 1988 (CDPA88) and supporting Statutory Instruments http://www.hmso.gov.uk/acts/acts1988/Ukpga_19880048_en_1.htm Data Protection Act, 1998 http://www.hmso.gov.uk/acts/acts1998/19980029.htm#aofs Disability Discrimination Act http://www.legislation.hmso.gov.uk/acts/acts1995/Ukpga_19950050_en_1.htm Disability Discrimination Act 1995: new requirements to make goods, facilities and services more accessible to disabled people from 2004 http://www.drc-gb.org/drc/InformationAndLegislation/Page331a.asp Special Educational Needs and Disability Act, 2001 http://www.legislation.hmso.gov.uk/acts/acts2001/20010010.htm Electronic Communications Act, 2000 http://www.hmso.gov.uk/acts/acts2000/20000007.htm see also Memorandum to Parliament on Electronic Communications Bill - Clause 8 at http://www.e-envoy.gov.uk/publications/guidelines/ecomms/ebill_foreward.htm Freedom of Information Act, 2000 http://www.legislation.hmso.gov.uk/acts/acts2000/20000036.htm Human Rights Act, 1988 http://www.legislation.hmso.gov.uk/acts/acts1998/19980042.htm see also European Convention on Human Rights http://conventions.coe.int/treaty/en/Treaties/Html/005.htm Interception of Communications Act, 1985 http://www.official-documents.co.uk/document/cm47/4778/4778.htm Obscene Publications Act, 1959 Official Secrets Acts, 1989 Police and Criminal Evidence Act, 1988 http://www.hmso.gov.uk/si/si1988/Uksi_19881200_en_1.htm Public Records Office Act, 1958 Regulation of Investigatory Powers Act, 1988 (RIP88) http://www.legislation.hmso.gov.uk/acts/acts2000/20000023.htm Wireless Telegraphy Act, 1998 http://www.hmso.gov.uk/acts/acts1998/1998006.htm The trading functions of HMSO were privatised in 1996 and the former publishing operations now trade as The Stationery Office Limited. Their on-line bookshop can be found at http://www.clicktso.com Frameworks, guidelines and policies e-Government Champions/Office of the e-Envoy Authentication framework v1.0 Establishes a framework for authentication of online dealings with providers of public sector services Publication date: Apr 2000 http://www.e-envoy.gov.uk/publications/frameworks/authentication/authentication.htm UK online: the broadband future An action plan to facilitate roll-out of higher bandwidth and broadband services Publication date: February 2001 http://www.e-envoy.gov.uk/publications/reports/broadband/ Guidelines for UK Government Call Centres v1.3 Best practice guidelines for the use, management and design of UK public sector Call Centres. Publication date: May 2000 http://www.e-envoy.gov.uk/publications/frameworks/callcentres/callcentres.htm Channels Policy Sets out the Government's view of best practice in electronic service delivery, and is intended to form a starting point for discussion on service agreements with potential service providers. Publication date: March 1999 http://www.e-envoy.gov.uk/publications/frameworks/channels/channels_intro.htm Framework Policy Guidelines for Digital TV (interim version) The policy is relevant to all public sector organisations which are using, or planning to use, Digital TV to provide information and services to citizens and businesses Publication date: April 2000 http://www.e-envoy.gov.uk/publications/frameworks/digitaltv/digitaltv.htm Framework on electronic records management Provides guidelines to support greater commonality and inter-departmental working in electronic document and records management, and in the sharing an exchange of electronic records across the GSI. Publication date: April 2000 http://www.e-envoy.gov.uk/publications/frameworks/erm/erm.htm e-Government Interoperability Framework v2 Sets out the government's technical policies and standards for achieving interoperability and information systems coherence across the public sector. Publication date: May 2001 http://www.govtalk.gov.uk/interoperability/egif.asp e-government: a strategic framework for public services in the Information Age A strategy for Information Age Government Publication date: April 2000 http://www.e-envoy.gov.uk/ukonline/strategy.htm Electronic communications at work: What you need to known (2nd edition) Policy guidance on email and Internet monitoring Publication data: July 2001 http://www.e-envoy.gov.uk/publications/guidelines/ework2/index.htm Electronic Records Management Framework Provides an overall framework for the enabling role of electronic records management (ERM). Publication date: August 2001 http://www.e-envoy.gov.uk/publications/frameworks/erm2/index.htm Guidelines for local government This paper sets out guidelines for implementing e-government in local government Publication date: April 2000 http://www.e-envoy.gov.uk/publications/guidelines/localgovernment/localgovt.htm e-Government Metadata Framework This annex sets out a work programme to deliver a metadata policy for Information Age Government Publication date: June 2001 http://www.govtalk.gov.uk/interoperability/metadata.asp Privacy and data sharing This paper outlines the key topics of privacy relating to Information Age Government. Data sharing is at the heart of the Modernising Government agenda Publication date: April 2000 http://www.e-envoy.gov.uk/publications/frameworks/privacy/privacy.htm Security Framework This document presents the framework for the expression of security requirements for Information Age Government (IAG) services. Publication date: April 2000 http://www.e-envoy.gov.uk/publications/frameworks/security/security.htm Skills for e-government ( + skills toolkit) This paper sets out an holistic approach to meeting the skills needs required to deliver an Information Age government Publication date: April 2000 http://www.e-envoy.gov.uk/publications/guidelines/skills/skills.htm Smart Card Framework v1.0 Establishes a preferred modal for the development of smart cards as an enabler for the delivery of government services online. Publication date: December 1999 http://www.e-envoy.gov.uk/publications/frameworks/smartcards/smartcards.htm Successful IT: Modernising Government in Action Review of major government IT projects Publication date: May 2000 http://www.e-envoy.gov.uk/publications/successfulit_menu.htm Trust Charter for Electronic Services Draft guidelines designed to facilitate the Modernising Government agenda by making services accessible, convenient, joined-up, responsive and personalised. The document can be downloaded from the menu provided at http://www.e-envoy.gov.uk/publications/guidelines_index.htm Guidelines for UK government websites V1 The existing guidelines for UK sites, soon to be revised. Publication date: December 1999 http://www.e-envoy.gov.uk/publications/guidelines/webguidelines/websites/index.htm Guidelines for UK government websites V2 Revised versions of the Guidelines, including the Framework for senior managers and the Illustrated handbook for web management teams (consultation draft only) and documents in the Web Quality Briefings series will be available from early November at http://www.e-envoy.gov.uk/webguidelines.htm e-Business Strategies Web masters in Departments and their related agencies are reminded that their plans for the website should support their Department's e-business strategy. Background to e-business strategies and a list of links to the relevant documents on their websites can be found at the Office of the e-Envoy website: http://www.e-envoy.gov.uk/egov/online_now/ebusiness_strategies/estrats.htm Background information and guidance on developing an e-business strategy is also available: http://www.e-envoy.gov.uk/egov/online_now/ebusiness_strategies/ebusiness_guide.htm Policy, targets or strategies from other sources e-Commerce Report A brief description of the objectives of the Electronic Delivery Team http://www.cabinet-office.gov.uk/innovation/1999/ecomm.shtml Encryption and Law Enforcement Consideration by the Performance and Innovation Unit of encryption, e-commerce and law enforcement http://www.cabinet-office.gov.uk/innovation/1999/encryption.shtml The Modernising Government White Paper Sets out the Government's vision for modernising public services http://www.cabinet-office.gov.uk/moderngov/whtpaper/index.htm Privacy and Personal Data Provides the background for the PIU project on the sharing of data within government and on the promotion of personal privacy http://www.cabinet-office.gov.uk/innovation/2000/privacy/datascope.shtml Public Services for the Future: Modernisation, Reform, Accountability (Comprehensive spending review) A series of Public Service Agreements for 1999-2002 with key departments or agencies that tie expenditure to service improvements and reforms. Some targets relate to the e-agenda. Publication date: December 1998 http://www.official-documents.co.uk/document/cm41/4181/4181.htm Wiring It Up The Accountability and Incentives for Joined-Up Government Project for the Performance and Innovation Unit produced this report on how to encourage work that cuts across Departmental boundaries Publication date: January 2000 http://www.cabinet-office.gov.uk/innovation/2000/wiring/wiring.shtml e-Europe 2002:Accessiblity of Public Web Sites and their Content On 25th September 2001 the European Commission adopted this Communication on the accessibility of public service websites in Member States. http://europa.eu.int/information_society/topics/citizens/accessibility/communication_accessibility_en.doc W3C guidelines and recommendations The World Wide Web Consortium (W3C) develops interoperable technologies (specifications, guidelines, recommendations) to lead the Web to it full potential as a forum for information, commerce, communications and collective understanding - http://www.w3.org/ Web Accessibility Initiative (WAI) WAI, in co-ordination with organisations around the world, pursues accessibility of the Web through five primary area of work - technology, guidelines, tools, education and outreach and research and development. http://www.w3.org/WAI/ How people with disabilities use the Web http://www.w3.org/WAI/EO/Drafts/PWD-Use-Web/Overview.html Evaluating websites for accessibility (Draft) http://www.w3.org/WAI/eval/ Getting started: Making a web site accessible http://www.w3.org/WAI/gettingstarted Web Content Accessibility Guidelines 1.0 http://www.w3.org/TR/WCAG10/ Checklist for Web Content Accessibility Guidelines http://www.w3.org/TR/WCAG10/full-checklist.html Techniques for Web Content Accessibility Guidelines http://www.w3.org/TR/WCAG10-TECHS Techniques for Accessibility Evaluation and Repair Tools http://www.w3.org/TR/AERT HTML 4.0 Accessibility Improvements http://www.w3.org/WAI/References/HTML4-access Accessibility features of Cascading Style Sheets http://www.w3.org/TR/CSS-access Accessibility features of Synchronised Multimedia Integration Language http://www.w3.org/TR/SMIL-access/ Accessibility features of Scalable Vector Graphics http://www.w3.org/TR/SVG-access/ Cascading Style Sheets http://www.w3.org/Style/CSS/ Extensible HyperText Markup Language (XHTML) http://www.w3.org/TR/xhtml1/ Extensible Markup Language (XML) http://www.w3.org/XML/ Extensible Stylesheet Language (XLS) http://www.w3.org/Style/XSL/ HyperText Markup Language (HTML) http://www.w3.org/MarkUp/ Mathematical Markup Language (MathML) http://www.w3.org/Math/ Platform for Internet Content Selection (PICS) http://www.w3.org/PICS/ Semantic web http://www.w3.org/2001/sw/ Web Content Accessibility guidelines 2.0 W3C WAI Working Draft only http://www.w3org/TR/WCAG20 All URLs correct at time of going to press. 4 3 2