Guidelines for UK Government websites: Quality Briefings

Shows how one government organisation found that the content of each individual ad on a government website needed editorial approval. In the end a sponsorship deal, negotiated once, was worth more money.

MS Word version (137 KB)
plain text version (16 KB)
PDF for Acrobat 3 Readers (183 KB)
PDF for Acrobat 5 Readers (186 KB)

Joins up the information resources that government webmasters need to know exist:

• legislation
• guidelines and policy documents from government
• other resources such as W3C standards

MS Word version (143 KB)
plain text version (13 KB)
PDF for Acrobat 3 Readers (167 KB)
PDF for Acrobat 5 Readers (171 KB)

Web Quality Briefings 3: Business case studies for the Web:
Information publishing, Department of Health

This case study looks at resource issues for a large government department. Many departments do not provide transactional services directly. For such organisations, the website is a communication tool and an information resource rather than a platform for online transactions. Their websites often publish a great number of large documents.

html version
MS Word Version (2964 KB)
PDF for Acrobat 5 Readers (637 KB)

Web Quality Briefings 4: Business case studies for the Web:
Online transactions, Police Complaints Authority

This case study looks at issues for a small, service-providing government body in using email to improve services. It then goes on to consider possible savings from providing a basic transaction via the Web. For many smaller service-providing bodies, resources and the impact of possible increased workloads are a key concern.