|
Framework policies
Web
sites The framework policy focuses largely on
electronic publishing and the creation of a sound organisational
basis within departments for managing their online presence,
on good content and on technical standards that provide
for consistency and the widest possible access to public
sector sites.
Call
centres The call centre guidelines set out an
approach to implementing call centres in the public sector,
ensuring they are viewed as part of an overall business
change process. The guidelines provide a set of standards
for ensuring public sector call centres are accessible,
efficient and helpful and provided a consistent and accurate
interface to government services and information.
Smart
cards The smart card framework policy provides
a set of standards and guidelines to facilitate interoperability.
It is also provides advice on acquisition issues for public
authorities; to ensure that accessibility is an integral
part of any card scheme; and to provide guidance on data
protection issues.
Authentication Effective
government online and call centre services will require
a widely accepted means for citizens and businesses to authenticate
themselves for the purposes of those transactions. The authentication
framework policy and guidelines establish a common approach
to authentication for government departments, agencies and
the wider public sector.
Digital
TV Although digital TV is still very new and
will continue to develop over the next few years, this early
guidance is considered essential to ensure that public sector
organisations are suitably informed about the strategic
opportunities and practical implications of deploying digital
TV based services.
Security Information
Age Government services, from simple information-giving
websites to large, complex transactional services, are reliant
upon the application of appropriate IT security measures.
The security policy represents a call for a general alignment
with best e-commerce practice. This applies across the public
sector, and extends to all service delivery channels and
all bodies which deliver public services.
Privacy This
annex sets out a work programme to deliver a privacy and
data sharing policy for Information Age Government.
Electronic
records management The framework policy on electronic
records management provides guidelines to support greater
commonality and inter-departmental working in electronic
document and records management, and in the sharing and
exchange of electronic records across the GSI.
Metadata This
annex sets out a work programme to deliver a metadata policy
for Information Age Government.
Interoperability
The interoperability framework policy sets out the policy
and standards for achieving interoperability across all
government departments and the wider public sector.
Implementation guidance
e-business
strategies This document describes the development
of e-business strategies.
Skills
in the Information Age This paper sets out an
holistic approach to meeting the skills needs required to
deliver an Information Age Government.
Implementing
e-government: This paper sets out guidelines
for implementing e-government in local government
Background information
e-commerce@its
best.uk
UK
online portal
Modern
Local Government – In Touch with the People
Modernising
Government
Central
Local Information Age Government Concordat
Foreign
and Commonwealth Office
Her
Majesty's Stationery Office
|
