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PRIME MINISTER Report from the e-Minister and e-Envoy - 6th August 2001 This is our eighth monthly report to you on our strategy for getting the UK online. A detailed progress report on each of the commitments in last September’s UK Online annual report is being published on our website at www.e-envoy.gov.uk. This shows that of the 94 commitments announced, 58 are on track, 22 completed, and 14 are behind schedule. We are actively discussing with departments measures to get these delayed projects back on track. Last month we highlighted two key issues to be addressed: universal internet access and getting Government online. This month the key themes have an e-Government focus. e-business strategies The second round of departmental e-business strategies have now been submitted (although those Departments affected by the post-election changes have not been able to submit final versions of their documents to us, they have all submitted working versions). These build upon the initial versions received in the autumn, showing how Departments are progressing towards achieving the target of having 100% of Government services online in 2005. The strategies are currently being evaluated, including, for the first time, a peer review process in which each Department will comment on other departments' strategies with a view to sharing best practice and ideas. This review process will be completed at the end of the summer and the results will be published in the autumn. Customer segmentation We have made concrete progress towards our aim to re-engineer the delivery of Government services around the citizen/business user. Working with Departments, we have developed a toolkit that will provide practical support to Government bodies in identifying their customers and their needs, in order to provide responsive, seamless public services. The Office of the e-Envoy will be working with departments over the coming months to refine the toolkit and to apply it to the key areas of service delivery. We expect it to provide a firm foundation for planning and developing services which meet the needs of citizens and businesses without being constrained by departmental boundaries. This is a radical new concept with much to be done to develop and validate it. The immediate next steps over the coming weeks are to scope two areas fully as an Office of the e-Envoy project, and follow that up by piloting e-Business Strategies based on them. In taking the work to this stage, the team has worked closely with other parts of Government. Their engagement with and support for the project is a clear and positive signal both of the value of the approach and the increasing recognition of its importance. One of the first tangible examples of the segmentation approach is a project called business.gov which aims to simplify the interactions of business with Government by providing user-friendly online services. The Office of the e-Envoy will be working with Inland Revenue, Customs, the Small Business Service, DTI and others to develop one-stop online services such as ‘How to start up a business’ and ‘How to take on an employee’. ukonline.gov.uk In a similar vein, on 10 July Ian McCartney acting in his new role at the Department for Work and Pensions launched the newest Life Episode on the ukonline website. The new Life Episode for Pensions and Retirement offers a guide leading up to and through retirement - all under the same umbrella. Pension and Retirement gives a wide range of information on planning for retirement, approaching retirement, reaching statutory retirement and being retired whether voluntary or statutory. This one-stop-shop service offers access to clear, simple and helpful information to modernise the pensions system and the delivery of Government services. You will also want to know that the ukonline website passed the one million mark for the first time in the week of 17-23 July, with 1,051,101 main site hits. The biggest increases in recent weeks have come from usage of the search facility (which now appears on the front page) and open.gov.uk facilities.
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