|
This page explains how the Government is measuring the
progress that is being made to meet the target that 100% of
government services should be capable of being delivered electronically.
Introduction | Background |
Reports |
Guidance |
Contacts
Introduction
Enabling government services to be delivered online is a
key target within the UK
Online Strategy. The Government's objective is that all
of its services should be capable of being delivered electronically
by 2005.
To drive this work forward, the Office of the e-Envoy produces
reports providing details of the progress that is being made.
The latest
report for the year-ending 2002, highlights 367 (63%)
of government services were online.
Details of some of these services can be found on the Things
to do online pages.
Background
The Modernising Government White Paper published in March
1999 proposed a target date for which all Government services
to the citizen and to business should be available on-line
of 2008. The Prime Minister announced on 30 March 2000 that
the target date had been advanced from 2008 to 2005.
Monitoring electronic service delivery (ESD) is based on
the procedures developed for Departmental Public
Service Agreements (PSAs) and their associated Service
Delivery Agreements (SDAs).
For the PSA/SDA process, Departments are required to identify
all of their key commitments for service delivery. The new
approach will monitor how many of those key commitments have
been delivered electronically.
The emphasis is on services available via the Internet. Final
delivery to the user should focus on the most appropriate
delivery channel (or channels) being chosen and will not exclude
other methods when they are most effective, for example, managed
telephone call centres.
Reports
Year-End
2002 Report
Spring
2002 Report (MS Word 69KB)
Summer
2001 Report
Autumn
2000 Report
Spring
2000 Report
Autumn
99 Report
Spring
99 Report (rtf - 799KB)
Guidance
Sample
ESD Return (MS Word 39KB)
Contacts
Sanjay Vaghela: 020 7276 3194
Sanjay.vaghela@e-envoy.gsi.gov.uk
|
