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Detailed Report of Services Available Electronically
Now (rtf 548KB)
Introduction
The Prime Minister announced on 30 March 2000 that the
target date by when all Government services to the citizen
and business should be available electronically had
been advanced from 2008 to 2005.
This is the latest report of progress departments'
are making towards achieving the electronic service
delivery 2005 target. Previous
reports are available.
The Approach
The monitoring regime is based on measuring the extent
to which Departments' key commitments as outlined in
their Public Service Agreements (PSA) and Service Delivery
Agreements (SDA) are electronically enabled.
Linking with PSAs and SDAs is designed to ensure that
the electronic service capability delivery targets are
viewed in a wider context which also covers encouraging
take-up and quality of service.
Exclusions
In some instances, parts of a process/service cannot
be made electronic at present, owing to technical capability,
legislative, or policy reasons.
Where there is a genuine exclusion, a category/commitment
will be counted as fully enabled if all other
parts of the process/service are enabled.
Comparison with Previous
Reports
The report is based on a survey of central government
departments carried out at the end of 2002.
Qualitative data on all central government services
to be enabled is at Annex
A (rtf 548KB).
It is important to note that all services have been
included without any attempt to rank or weight them.
Overall Findings
Overall, Departments have identified 567services to
the citizen or business that either are e-enabled or
are to be e-enabled. This is a reduction of fourteen
(14) services over the number reported in Spring 2002.
The number of ESD services follows a dynamic nature
throughout the ESD reporting process and may fluctuate
upwards or downwards. The reasons why this may occur
includes Departments:
- re-structuring their services to facilitate the
ESD reporting process;
- having the freedom to group their services so as
to reflect their business aims;
- subsuming existing services to a single, cohesive
service; and
- re-interpreting the definition of a "service"
to the Citizen, and Business.
The survey shows that good progress continues to be
made towards achieving the 2005 target with 357 (63%)
services enabled at the end of 2002. An additional 63
(11%) services have been e-enabled since the last survey
published in Summer 2002. Departments continue to forecast
they are on track for the 2005 target.
The number of services now e-enabled far exceeds the
target of 25% published in the Modernising Government
White Paper.
Contact
Sanjay Vaghela
sanjay.vaghela@e-envoy.gsi.gov.uk
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