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UK online Annual Report 2002

 
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7 This year's action plan

7. This year's Action Plan
 

The UK online strategy

This table summarises each of the recommendations made in this Annual Report, listed under Government, Business and People. Those recommendations in italics were contained in last year's Annual Report and have been taken forward, where these have not been subsumed within the new recommendations. Last year's numbering is shown in square brackets.

Business

Action

1. Our goal is to develop the UK as a world leader for electronic business

The Government will:

  • transform businesses;

  • develop broadband;

  • support the framework;

  • increase productivity through skills

1.1 DTI will provide support to companies in their ongoing adoption of ICT through the work of UK online for business.

1.2 Oftel will review the broadband market and, by July 2003, decide what regulatory obligations should be imposed as part of the process of implementing the new EC regulatory framework.

1.3 Oftel will continue to drive forward access to BT's network, facilitating flourishing competition among broadband service providers and a wider choice of attractive broadband services for end-users.

1.4 Oftel will ensure that partial private circuits are provided on cost-oriented terms subject to reasonable service level agreements, which will allow for flourishing competition in the retail markets for leased lines.

1.5 Oftel will continue to benchmark the costs of dial-up and broadband internet access in the UK against the costs in leading competitor countries.

1.6 The Radiocommunications Agency will continue to develop a number of frequency bands to extend the possibilities for delivering broadband services by wireless.

1.7 DTI and OGC will set up a new UK Broadband Taskforce that will seek to stimulate the roll-out and take-up of broadband across the UK, particularly in rural and remote areas, and ensure that the public sector procurement of broadband has the maximum impact on regional economic development.

1.8 DTI and OGC will host a major broadband conference on 20-21 November 2002, in collaboration with the Broadband Stakeholder Group, in order to bring together those engaged in helping build broadband Britain.

1.9 The Government will invest over £1bn in 2003-2006 in broadband connectivity for public services.

1.10 OGC will work through the UK Broadband Taskforce to make public sector broadband procurement more effective.

1.11 DfES will review at a national level their procurement strategy for broadband with the aim of ensuring best value for money for schools' procurement of broadband.

1.12 OGC.bs will establish new framework contracts to allow public sector organisations to procure broadband efficiently and advantageously, without having to negotiate terms and conditions for each purchase. The frameworks will be awarded early next financial year.

1.13 DTI will continue to investigate possibilities for pilot projects around such issues as digital rights management and micro-payments.

1.14 DTI and DCMS will jointly continue to work towards the creation of a new regulatory framework for the communications sector, bringing together the functions of the Independent Television Commission (ITC), Oftel, the Radio Authority, the Broadcasting Standards Commission and the Radiocommunications Agency in a single body, OFCOM, with a strategic overview of the whole sector.

1.15 HM Customs & Excise will actively consult with businesses on the details of implementing changes to the VAT playing field in order to clarify the definition of electronic services covered by that Directive and also on a pragmatic approach which will minimise burdens on business.

1.16 HM Customs & Excise will work closely with international partners and business at the OECD to ensure a consistent world-wide approach for the collection of consumption taxes on electronically supplied services.

1.17 The UK Patent Office will implement the EC Copyright Directive and continue to work with Community partners to ratify the WIPO treaties.

1.18 The UK Patent Office will engage in the implementation of recommendations made by the Intellectual Property Group of the Creative Industries Task Force, aimed at gauging current levels of consumer awareness, developing strategies for raising these, and embedding an appreciation of IP in our schools and universities.

1.19 The UK Patent Office will explore the common ground relating to intellectual property rights between business, enforcement bodies and consumers through the work of the Counterfeiting and Piracy Forum.

1.20 DTI will consult on its proposals for the reform of the 1974 Consumer Credit Act to permit consumer credit agreements to be made online.

1.21 DfES will consult on a section 8 order to allow statutory notices to be sent to parents electronically, subject to their consent.

1.22 LCD will make a section 8 order to authorise electronic contracts for the transfer of interests in land when legislation has been put in place to provide for the electronic payment of stamp duty. This order will form part of the legal framework for electronic conveyancing, for which the foundation was laid in the Land Registration Act 2002.

1.23 DTI will consult in early 2003 on how to implement the new rules on data protection and privacy, aimed at creating a fair and effective sectoral privacy framework which gives users and service providers confidence about their respective rights and obligations.

1.24 The Home Office will publish a consultation document before the end of 2002 on proposals for access to communications data in the context of striking the right balance between respecting individual privacy and serving society's interest in investigating crime and protecting the public.

1.25 DTI will assess the UK's current performance in the supply of advanced ICT and related skills and the application of these skills to drive productivity and competitiveness, seeking to identify suitable performance indicators and, working with the Sector Skills Councils and other partners, seeking to improve the UK's performance against leading competitor nations.

1.26 DTI and DfES will encourage the use by business and education of common ICT job profiles and the SFIA skills classifications framework.

1.27 DTI will work to improve awareness and demand amongst employers for ICT and e-business training and workforce development.

1.28 DTI and DfES will work to improve the diversity and equality of opportunity in the ICT workforce by increasing the proportion of women who enter and remain in ICT employment.

1.29 Pilot teleworking facilities in UK online centres, exploring different commercial models for engaging the private sector in provision of teleworking space. [1.6]

1.30 Consult with the building industry and broadband service providers to identify the best approach to ensure cable ducting is installed in all new buildings. [1.8]

1.31 Use fiscal measures to stimulate demand for broadband. [1.9]

1.32 Work with the broadband supply industry to facilitate an industry-wide collaborative campaign to promote the benefits of broadband and give impartial advice on the different technological options available. [1.10]

1.33 Introduce broadband support services for health professionals, including development of the National Electronic Library for Health (NeLH). [1.14]

1.34 As part of DTI's current review of its business support activities, ensure that, where applicable, they meet the needs of the digital content sector. [1.16]

1.35 Work with the Digital Content Forum to raise the content industry's awareness of the R&D tax credit and how it works, and to intensify marketing of the tax credit as a driver for R&D in the content sector. [1.17]

1.36 Introduce a fast-track, light-touch licensing regime for small transmitting satellite earth stations and a quick online clearance system for new satellite sites. [1.20]

1.37 Review planning regulations pertaining to satellite terminals to determine how current rules restricting a residential property to a single antenna could be relaxed, while continuing to minimise the environmental/visual impact of residential satellite terminals. [1.21]

1.38 Promote further competition in mobile telephony. [1.25]

1.39 Continue to co-ordinate the use of the Electronic Communications Act Section 8 order-making power and ensure progress in its use by departments for the electronic delivery of services and the removal of statutory barriers to e-commerce. [2.2]

1.40 Identify where regulatory regimes may need to be modernised to ensure that they remain relevant to changes brought about by the Internet. [2.3]

1.41 Sponsor and disseminate e-business research and analysis: publish overview of sectoral impact of e-commerce. [2.4]

1.42 Complete the implementation of the Regulation of Investigatory Powers Act 2000 during 2002 and continue to consult with business to ensure the legislation is protecting public safety without impeding the development of e-commerce. [3.1]

1.43 Conclude memoranda of understanding with Australia, Canada and New Zealand in 2002. [4.1]

1.44 Implement the e-Europe action plan. [4.2]

1.45 Promote adoption internationally of: 'country of origin' principle; co-regulatory approach; alternative dispute resolution mechanisms for e-commerce. [4.3]

1.46 Press for a transparent and liberal e-commerce framework. [4.4]

1.47 Take international lead in updating tax regime. [4.5]

1.48 Continue to raise awareness, amongst UK companies, of the need for information security and continue to promote information security best practice through BS ISO/IEC 17799. [9.9]

1.49 Continue to promote information security through international fora. [9.10]

1.50 Consult stakeholders on specific measures for tackling 'grooming'. [9.13]

1.51 Promote tScheme. [9.15]

1.52 Launch a redesigned web environment at the heart of UK online for business that acts as a portal into each element of these sector-specific activities and generic areas of work. [13.1]

1.53 Develop a strategy for secure, innovative introduction of m-commerce. [14.1]

1.54 Invest at least £8 million to drive forward the ITEC skills strategy. [22.1]

1.55 Co-ordinate community-based IT access and skills initiatives at national, regional and local level, working with e-Minister, e-Envoy and local DCMS Ministers. [22.3]

1.56 Encourage Government Offices in England and Wales to co-ordinate implementation of these initiatives at local and regional level, reporting on progress to the Parliamentary Under Secretary of State (PUS) every six months. [22.4]

1.57 Work with industry to implement the action plan, reviewing progress with the Digital Content Forum. [23.1]

1.58 Public information made available in digital form. [23.2]

1.59 Agree a core set of common questions. [24.1]

1.60 Improve measurement of Government use. [25.1]

1.61 Improve measurement of ITEC sectors. [25.2]

1.62 Improve measurement of telecoms/internet access costs. [25.3]

1.63 Undertake the first economic impact study of e-commerce. [26.1]


Government

Action

2. Our goal is to make all Government services available electronically by 2005 with key services achieving high levels of use.

The Government will:

  • transform Government;

  • make Government more customer focused;

  • transform the efficiency of Government itself.

2.1 OeE will develop a longer term vision (beyond 2005) for e-Government and public services more generally and consider how this might be delivered.

2.2 OeE, in partnership with other departments, will develop a core e-Delivery Programme.

2.3 OeE, in partnership with other departments, will manage cross-cutting e-Government risk, monitor progress and measure impact through the e-Government Delivery Programme Board, chaired by the e-Envoy.

2.4 ODPM, in partnership with OeE and central and local Government bodies, will publish a comprehensive national strategy for local e-government.

2.5 LCD will launch a second round consultation on the Public Services Trust Charter.

2.6 OeE will continue to work to define a common security standard for e-Government service delivery.

2.7 OeE will continue to promote trust in public sector information systems.

2.8 OeE will encourage the widespread availability and use of authentication services.

2.9 OeE will share leading practice on channel deployment in public sector bodies on Govtalk.

2.10 OeE will reconstitute the working group created for the development of the Channels Framework to monitor and oversee co-ordination between channel strategies.

2.11 OeE will identify opportunities for channel co-operation with other public sector organisations using the working group as a channel for communication.

2.12 OeE will develop content guidelines to assist organisations with issues of formatting content on devices.

2.13 OeE will promote awareness of the benefits that delivery of e-Government services over DTV can bring.

2.14 OeE will publicly consult on the DTV policy framework.

2.15 OeE will continue to develop and deliver a citizens' portal on DTV (UK online interactive), providing a one-stop-shop for Government services.

2.16 OeE will drive forward a smart card programme to improve the efficiency and effectiveness of smart card schemes with the public sector.

2.17 OeE will develop an e-democracy charter, taking into account any comments received via the e-democracy consultation, which will clearly set out the basis on which a Government e-participation process is taking place.

2.18 ODPM will procure the e-voting facilities and services to support further local election pilot schemes.

2.19 OeE and the Treasury will consider the case for developing guidance, addressing the appraisal of risks involved in realising the benefits from e-delivery projects and potential to divert resources from traditional channels.

2.20 OeE will work with delivery organisations to develop evidence based take-up strategies for key services.

2.21 OeE will facilitate a mixed economy for the delivery of public services.

2.22 The Home Office and OeE will develop an ICT investment strategy for the VCS.

2.23 The Home Office will establish a portal to provide comprehensive interactive information on Government funding for the VCS to be completed by March 2004.

2.24 OeE will set standards and provide coherence across Government systems.

2.25 OeE will implement the 'Next Steps' of the Open Source Software policy.

2.26 OeE will develop a pan-Government toolbar.

2.27 OeE will build a notification engine for the Government Gateway.

2.28 OeE will build a way of logging into the Government Gateway with mobile phones.

2.29 OeE will procure and build a full secure mail system for the Government Gateway.

2.30 OeE will continue to work with digital certificate providers to increase the number of Gateway compatible certificates.

2.31 OGC will procure the next generation of GSI services.

2.32 OeE will continue to develop cross-Government knowledge management systems.

2.33 OeE will award a contract for the Data Centre Hosting project in March 2003; for a go-live date of mid-2003.

2.34 Continue the Outreach Programme, run by the National Infrastructure Security Co-ordination Centre (NISCC) with owners of systems supporting critical services in the private sector, and in Government, and to expand the programme as resources permit. [9.6]

2.35 Continue to promote international co-operation on these issues, particularly by using Computer Emergency Response Teams (CERTs), plus other appropriate organisations. [9.7]

2.36 Continually assess the threat, provide information on it, and issue alerts and warnings to its Critical National Infrastructure (CNI) clients. [9.8]

2.37 Improve departments' understanding of the pattern of service provision which will be most useful for different groups of customers. [15.2]

2.38 Develop and implement realistic take-up targets for online services. [16.2]

2.39 Build on the work of the local authority pathfinders in the following years. [16.3]

2.40 Identify and remove the barriers to the widespread take-up of authentication services by individuals and business users. In particular working with industry to promote the critical importance of authentication and security for enabling e-business and e-Government. [16.7]

2.41 Provide greater integration and personalisation of Government websites within the ukonline.gov.uk framework. [17.2]

2.42 Develop a single payments engine, allowing bills generated by Government departments to be settled online within a secure environment. [18.1]

2.43 Redesign Citizen Space on ukonline.gov.uk. The proposal is to turn it into a showcase example for e-democracy, providing an improved set of electronic fora designed to enhance public participation. [19.1]

2.44 Promote online participation across central Government. [19.2]

2.45 Develop a detailed plan for implementation of electronic voting. [19.3]

2.46 Complete the introduction of a complementary Government-wide local and regional knowledge-sharing system. [20.2]

2.47 Begin the drive to online community-based working amongst key operational groups throughout Government, beyond their departmental silos - including Public Expenditure Guidance, Regulatory Impact Unit and the Government Legal Service. [20.4]

2.48 Trial real-time messaging and electronic communications - including web-based 'sametime' working at the desktop - between officials. [20.5]

2.49 Supplement the proposed modernisation and improvement in working practices with a robust and well-researched policy framework for knowledge management in the UK Government. [20.6]

2.50 Conduct an international benchmarking and comparator research study of trends, capability and activity in knowledge management by overseas governments and public sector bodies. [20.7]


People

Action

3. Our goal is to ensure that everyone who wants it has access to the internet by 2005.

The Government will:

  • raise awareness of the internet;

  • promote affordable internet access at home, at work, on the move and in the community;

  • improve ICT skills;

  • build trust in the internet.

3.1 OeE will build on the success of the 'Let's all get on' campaign and deliver a major campaign in 2003 to encourage people, particularly socially excluded groups, to get online and promote more sophisticated usage by existing users.

3.2 OeE will deliver a range of partner marketing relationships with private, public and voluntary sector bodies, as well as consumer brands which reach our target audiences.

3.3 OeE will develop e-mentoring support materials in 2003 to help experienced ICT users encourage those who are new to the internet.

3.4 OeE will continue to provide a telephone helpline and contact point offering details of the nearest UK online centre and general information about getting started on the internet.

3.5 DCMS will continue to stimulate the production of relevant and motivational content to new and existing users, developing up to 30 new projects by June 2004.

3.6 NOF-Digitise will continue to develop digital learning materials consisting of well over 1 million images, tens of thousands of audio and video clips, innumerable pages of text and many hundreds of new learning packages being made available by the end of 2004.

3.7 OeE will develop guidance on the annual tax benefit, introduced by the Finance Act 1999, on loaned PCs in order to promote home PC ownership. The guidance will be delivered by July 2003.

3.8 DfES will, in parallel, use the evaluation of the Wired Up Communities initiative to analyse the costs and benefits of offering home internet access device leasing schemes for the public.

3.9 OeE will revise guidance for the Civil Service by October 2003 on the use and benefits of the internet.

3.10 DfES, DCMS and OeE will support UK online centres to develop sustainability strategies. This will include working with centres to deliver e-Government services and exploring the possibility of increasing the number of centres delivering learndirect courses.

3.11 DfES will continue to develop the Cybrarian service to be piloted during Autumn 2003.

3.12 DfES will continue to roll-out ICT infrastructure in schools, with the aim of achieving PC ratios of 1:8 in primary and 1:5 in secondary by 2004. DfES will also continue to explore plans to make ICT hardware available to pupils in the home through leasing schemes.

3.13 DfES will fund and take forward a scoping study for a version of Curriculum Online for the post 16 sector, under the working title of 'College Online', to be completed by March 2003.

3.14 DfES will continue to develop the Adult Learners Portal, due to go live in April 2003.

3.15 DfES will, together with key partners, complete the UK online introductory offer pilot by March 2003, with a view to rolling this out across centres by Summer 2003. For the pilot stage this will be called UK online first step.

3.16 DfES will continue to work with others, including the Learning and Skills Council, towards adding ICT to the Skills for Life strategy to provide coherence to the initiatives already in place and to add momentum to this vital area of national development.

3.17 DTI will carry out further work on the safe internet shopping campaign starting in November 2002.

3.18 DTI will continue to work closely with the European Commission and Member States to develop the systems and procedures necessary for EEJ-NET to become fully operational - in liaison with UK stakeholders - by Summer 2003.

3.19 DTI will work with business, consumer and regulatory organisations to ensure by the end of 2002 that the code approval activities of TrustUK mesh with the Office of Fair Trading's new approach to consumer codes of practice.

3.20 DTI will conclude memoranda of understanding with Australia, Canada and New Zealand by the end of 2002, and play a major role in the development, with OECD member countries, of a multilateral framework for consumer law enforcement co-operation by Spring 2003.

3.21 The Home Office will produce an e-Crime Strategy in Spring 2003.

3.22 The Home Office will, together with the Task Force on Child Protection on the internet, run a further campaign by Spring 2003.

3.23 The Home Office will assess the need for more consumer-facing internet based information on internet crime by Summer 2003.


   
   

 

 
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