|
You may have thought government
is not open for business and the barriers are too high. But
we have now put measures in place which will ensure that your
investments will be worth it.
This page contains information
about e-Venturing.
The Office of the e-Envoy aims
to ensure that the intermediary policy does succeed, by offering
practical assistance to intermediaries and the departments
they work with. It will actively facilitate intermediary involvement
and champion the role of private and voluntary sectors within
government. To support this work it has created the e-Venturing
Unit.
How can I become an intermediary?
The steps you take to intermediating
a government service will depend on whether you are a big
company, small one, have a potential service or a voluntary
group. Select the appropriate category below to find out what
to do:
>
Corporate with existing customer base
> SME
with existing customer base
>
New venture with potential service
>
Voluntary sector organisation
e-Venturing
The Cabinet Office's Strategy
Unit recommended that the Office of the e-Envoy should take
on a facilitating role, in particular pressing public sector
bodies to become "open for business" and support
private and voluntary organisations who seek to deliver electronic
government services but experience difficulties.
We have therefore created an e-Venturing
Unit in the Office of the e-Envoy. The Unit's role will be
as a catalyst of joined-up private and public sector initiatives
and as an accelerator of an intermediary's individual innovative
ideas. More specifically, the role of the Unit is to:
- Enable - attract, evaluate and assist - intermediary proposals
- Champion intermediaries proposals
- Act as intermediary expert adviser and knowledge repository
Champion intermediary proposals
In addition, the unit will be
taking on the role of "champion" for intermediary
proposals within government and facilitate relationships between
intermediaries and departments.
It will work closely with department
representatives to raise the profile of the intermediary agenda,
and aid them to identify potential areas for intermediary
involvement and support them to overcome potential issues/barriers
to successful intermediary involvement.
Further, it will facilitate private
and voluntary sector organisations, guiding them through the
experience of dealing with public sector bodies.
It is expected that over time
and with increasing intermediary activity, this championing
role will be embedded into departments themselves, with the
OeE taking a more hands-off approach.
e-Venturing website
An important mechanism of our
facilitation unit will be the e-Venturing website. The website
provides a first point of contact for interested parties such
as SMEs and individuals and has the following objectives:
- raise awareness of the opportunity among interested parties
- explain the e-Venturing function and outline the process
of application
- provide a discussion forum for industry and departments
>
http://www.e-venturing.gov.uk
Corporate
with existing customer base
The UK is home to some of the
most respected companies and brands in the world. People trust
leading brands to provide goods and services to them. Over
the last decade these companies have extended the portfolio
of products and services they offer. Over the next five years
these could include government services. If you are interested
in developing your brand in the government sector read on.
The government is putting its
services online and constantly driving usage of them. Allowing
intermediaries to provide them in a customer-centric manner
not only increases usage but benefits the intermediary. Many
government services are compulsory repeat transactions.
Benefits to the citizen
- Convenience of conducting certain government transactions
online
- Less hassle as forms are pre-populated from existing
account information
- Easy management of multiple government relations
- Fewer unnecessary contacts with government
Benefits to the intermediary
- Expand product range quickly
- Generate high consideration purchases that the citizen
must complete
- Build on existing relationships
- Additional data capture opportunities
- Encourages trial of and trust in the online channel
Benefits to the Government
- Generate higher usage of e-government services
- Deliver services to where citizen is comfortable
- Encourages trial of and trust in the online channel
In three year's time therw will
be over 100 million government-related online transactions.
If you want to make the most of this rapidly growing sector
get in touch. If your company currently has strong ongoing
relationships with a large customer base and you are interested
in serving them even better ask for a confidential briefing.
>
Contact us
In the meantime find out more
about the Intermediaries policy and its context and questions
about it.
>
Policy consultation
SME
with existing customer base
Small and medium enterprises (SMEs)
are the backbone of business. Many have grown rapidly exploiting
a niche and by serving their customer base well. Many of these
customers have multiple relationships with government departments
and agencies.
If you think your business can
add value to this process find out more about intermediating
government services. By visiting our e-Venturing website you
can develop and submit an idea for a new venture in this area.
>
http://www.e-venturing.gov.uk
Find out more about the Intermediaries
policy and its context and questions about it.
>
Policy consultation
New venture
with potential service
Can you improve a government service?
You may be a civil servant delivering such a service or a
citizen using it.
If you are interested in turning
your ideas into a new venture, find out more about intermediating
government services. By visiting our e-Venturing web site
you can develop and submit an idea for it.
>
http://www.e-venturing.gov.uk
Find out more about the Intermediaries
policy and its context and questions about it.
>
Policy Consultation
Voluntary
sector organisation
The voluntary sector plays a vital
role in the lives of many citizens. Its organisations provide
an opportunity to serve and to be assisted. The dynamic interchange
between these organisation and their constituents means they
are often understand how government services work, or don't
work, better than government.
If your organisation is interested
in improving the delivery of government services read our
case study of how a hypothetical intermediary helps the carer
of a child with special needs.
Case Study
Currently carers have to
evolve from a position of knowing little to becoming
experts in their child's condition. Before they can
successfully obtain the services they need, carers have
to discover the processes and procedures to enable them
to identify and access these services.
They have to become expert
in getting things done through multiple legal and official
channels. There are many contacts required with people
in public services and there can be a high turnover
of contact staff. There is little or no data sharing
enabled between public services and therefore little
consistent information between new and existing support.
The joining-up of the services
is achieved and managed largely by the carer.
An intermediary, acting as agent for the carer, would
be able to offer a consumer focused service based on
knowledge of how the entire system operates, aggregating
and reusing experience.
The intermediary will enable
the child's carer to take advantage of public services
without having as now to become an expert in the process.
The carer would still be able to become knowledgeable
in the needs of the child.
Continuity will be managed
entirely by the intermediary using internet based technologies
to access information based services targeted on gaining
an early diagnosis and support. The carer benefits by:
- avoiding the requirement to identify separate public
services
- avoiding completing forms and procedures
Instead the intermediary
would process the information accurately and directly
into the public bodies. At the same time the intermediary
would be able to inform the carer in language appropriate
to the carer, and provide useful transactions such as
making appointments with health professionals and specialists.
|
If you would like to discuss how
your voluntary or not-for-profit organisation could intermediate
government services to your constituents please contact the
Intermediaries team:
>
Contact us
Find out more about the Intermediaries
policy and its context and questions about it.
>
Policy Consultation
top
of page
|
