F A Qs

ANSWERS TO SOME OF THE QUESTIONS MOST FREQUENTLY PUT TO THE OFFICE OF THE e-ENVOY

If you cannot find the answer you are looking for here, please contact the Office of the e-Envoy.

> What does the OeE do?

> Where can I find contact details for the Office of the e-Envoy?

> Where can I find recent publications?

> What is UK online, and what can it do for me?

> Where can I find information on government initiatives to make the internet available to all?

> Where can I find statistics on internet use and access?

> Who can I contact to find out more about what the government is doing about Broadband?

> Where can I get help about getting online and getting the most out of the internet?

> How can the internet help me have more of a say in government affairs?

> What is the government doing to ensure security of transactions, and to build people's trust in the internet?

> I am a member of an internet business keen to establish itself online where can I find further information?

> How can I find out which government services are available electronically?

> Where can I find information about job opportunities in the Office of the e-Envoy?

> How can I find out more about the Government Gateway?

> What is the e-GIF?

What is UK online, and what can it do for me?

UK online is a partnership between government, industry, the voluntary sector, trades unions and consumer groups, to make the UK one of the world's leading knowledge economies.

• The UK online Strategy sets out the government's programme to ensure that the UK is a world-leader in the new knowledge economy
• The ukonline.gov.uk portal provides a single point of entry to a wide range of government information and services. Information can be accessed in a variety of ways to suit your needs, from the advance government search function to A to Z lists and topic directories.
• UK online Centres are being set-up across the country. These walk-in high street locations will offer practical help.
• The UK online for business website provides expert advice to help business exploit new information technologies
• The Letsallgeton website provides more details of what the UK online programme can do for you.

  > UK online strategy
  > www.ukonline.gov.uk
  > UK online centres (http://www.dfee.gov.uk/ukonlinecentres/)
  > UK online for business (http://www.ukonlineforbusiness.gov.uk)
  > Letsallgeton (http://www.letsallgeton.gov.uk)
  

Where can I find information on government initiatives to make the internet available to all?

Information on UK online, the national drive to help everyone in the UK make the most of the internet is available at the Letsallgeton website or read the UK online campaign briefing on this site.

> Letsallgeton (http://www.letsallgeton.gov.uk)
> UK online campaign briefing

> Who can I contact to find out more about what the government is doing about Broadband?

The Department of Trade and Industry now has the overall lead for Broadband policy. The main point of contact in the DTI Broadband team is Margaret Aitchison.

> Email margaret.aitchison@dti.gsi.gov.uk

Where can I get help about getting online and getting the most out of the internet?

To get you online, organisations in the public, private and voluntary sectors have joined forces with UK online, setting up centres in local communities. At UK online centres you can get hands-on experience of using the internet, discover the potential of the internet and learn and develop new skills, at your own pace and at your own convenience.

> More information at the Letsallgeton website (http://www.letsallgeton.gov.uk)

How can the internet help me have more of a say in government affairs?

The internet can enable citizens to get more involved in the democratic process. The Citizen Space section of ukonline.gov.uk enables users to take part in government consultations. The site includes information on elected representatives, elections and how to make complaints about public services.

> http://www.ukonline.gov.uk/CitizenSpace/CitizenSpace/fs/en

What is the government doing to ensure security of transactions, and to build people's trust in the internet?

The government are taking a range of measures to improve consumer trust in the internet:

• Making the internet safer for children:
  • agreeing web self-protection tips for children with the Internet Watch Foundation
  • providing a Superhighway Safety pack available to help parents support children's education through the use of ICT
• Trust UK seeks to build consumer trust and confidence in internet trading through the online codes of practice
• Reducing scope for online fraud through t-Scheme; a self-regulatory system of approved 'trust service providers'
• Combating the use of the internet for criminal activity by ensuring that the Regulation of Investigatory Powers Act is taken forward in close collaboration with industry.

  > more information on internet trust and security
  

I am a member of an internet business keen to establish itself online. Where can I find further information?

> Visit the ukonline for business site (http://www.ukonlineforbusiness.gov.uk/).

Where can I find information about job opportunities in the Office of the e-Envoy?

You can visit the Civil Service jobs site, where full details of a range of jobs across the Civil Service can be found (including ones in the Office of the e-Envoy) or send your CV and a covering letter explaining the nature and level of work you are interested in to the Cabinet Office Recruitment Unit . They will hold your details on file for 6 months, and send you an application pack if any suitable vacancies arise during that time.

> Civil Service jobs website (http://www.careers.civil-service.gov.uk/)
> mail the Cabinet Office Recruitment Unit (rtu@cabinet-office.x.gsi.gov.uk)

What is the e-GIF?

The e-GIF is a set of policies and standards to enable information to flow seamlessly across the public sector and provide citizens and businesses with better access to public services.

> More information on the e-GIF and metadata

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