An intermediary is an organisation
that while acting as a link between citizen and government
creates value.
Government is determined to transform
the delivery of its services and e-government is fundamental
to achieving this. Success will be measured by the take-up
of services, which in turn depends on enabling choice and
better customer experience.
Delivering choice and a better
experience is a huge challenge and there is no reason to assume
that government acting alone will have the best approach.
Our strategy, therefore, is:
to create a mixed economy in
the supply of e-government services.
We aim to create a marketplace
where government and organisations from the private and voluntary
sectors can come together to deliver e-government services
that better meet the demands of our customers.
There are benefits for all
For Citizens
- It's easier to deal with government
- There are time and effort savings
For Intermediaries
- It can deliver added value
- It can help strengthen relationships
with clients
For Government
- It improves the delivery of
services
- And allows better resource
management
We have commenced a consultation
period. Click on 'policy consultation' below to review the
full policy and to find out about contributing to the debate.
If you are interested in intermediating
a government service click on the 'intermediary facilitation'
link above to find out more about how it can improve your
relationships with clients.
If you are interested in intermediating
your department or agencies services click on the 'departmental
facilitation' link above to find our about more about the
benefits it can deliver.
>
Read the Intermediaries policy and participate in the consultation.
Download the consultation paper
here:
>
PDF (136KB)
>
MS Word (328KB)
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